40 Insights Under
Tomorrow's Customer care: More than Just a Cost Center
Tomorrow’s customer care will pay for itself by driving greater value. Some brands are profiting already.
Mortgage Servicing: Top Ways to Boost Your Bottom Line
Mortgage originations skyrocketed by 82% in the past three years, compared with the prior three year period.
Contact Center Investments: Top Mistakes To Avoid
Many brands still take a cost center approach to customer care when they should focus on profitability instead.
Avoid Automation Failure By Focusing On What Machines Do Best
Stop trying to automate things you shouldn’t. You can help avoid automation failure by focusing your efforts on things machines do best.
Contact Centers Of the Future: A Profitable Proposition
Tomorrow’s customer care function is a profit center, not a cost center. In fact, for some brands tomorrow is already here.
Why Automation Fails
Automations fail more often than they should. But yours don’t have to. Raise your likelihood of success by avoiding these pitfalls.
Top 5 Advantages Of Powering Online Communities With Expert Insights
Industry-specific SMEs add game-changing value by building engagement in online communities with informed, research-powered conversations and comments.
D2C Policy Acquisition: Top 5 Challenges and How to Conquer Them
Selling insurance direct to consumers isn’t a cinch. That said, it’s also highly doable
Intelligent Automation: Human-Like Tech Reinventing Ops & CX
Intelligent Process Automation brings together AI, machine learning and other cognitive tech to mimic the human capabilities that drive cost-effective operations and better CX.