Empowering the Digital Future for Cargo and Logistics Industry
The advent of eCommerce, globalization, and urbanization is having a profound impact on demand for cargo services and on customer expectations. With extensive experience across core sectors of the logistics industry, Sutherland can help evolve your B2B and B2C services. Our solutions connect sales, service, and back-office systems for companies operating in various modes of transportation. We offer:
- A comprehensive and flexible range of services that leverage best-in-class practices and tools to generate, assure, and account revenues while optimizing cost.
- Analytics and AI insights that unlock market potential by enabling faster, contextualized decision-making.
- A CX-focus, delivering better customer experience and engagement.
- Tailored end-to-end solutions to support your digital transformation, anchored by our full suite of capabilities.
Our Solutions
End-to-end solutions for the logistics industry to enhance efficiency, reliability, and profitability.
CX / UX / Sales and Service
We help our clients deliver exceptional customer service with next-generation omnichannel solutions spanning from booking and reservations to billing, and from complaints to compliance. We enable a high-touch service especially relating to live-animals, pets, human remains and temperature-sensitive cargo.
Recovery, Monitoring, and Warehouse Operations
Leveraging our domain expertise, next-generation supply chain platforms and big data capabilities, we ensure that your cargo is “flown as booked” and “recovered as planned.” Our solutions can predict offloads or damage and take proactive measures to mitigate risks, including real-time monitoring of warehouses to identify missing cargo or ensure adequate temperature for sensitive cargo.
Finance
Our advanced accounting platforms provide a one-stop solution for cargo revenue accounting, billing, invoice verification, audit, and claims management needs. We use AI/ML analytical models to assist with receivables, especially in the collection of overdue tax. Our capabilities in auditing import and export help to plug revenue leakages and address errant behavior.
Digital Engineering Services
Digitalize the cargo “booking-to-collection” journey with our solutions spanning automated quote generation, booking, real-time track, and trace and claims. By leveraging technology and platforms, we help clients transform warehouse and finance operations.
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
