Transforming The Contact Center from a Source of Cost to a Center of Value
Now is the time to turn today's customer service operations into a viable source of revenue. Join us on LinkedIn Live to find out how.
Empowering a Leading Life & Annuity Insurer’s Journey to Scalability and Transformation: A Trusted Partnership of 15+ Years
Sutherland partnered with a Life & Annuities insurer to digitally transform policyholder services over a 15-year growth journey marked by multiple acquisitions
Empowering a Top 3 Small Commercial Insurer’s Journey: Powering Growth and Exceptional Customer Experience
Learn how a hyper growth small commercial insurer was able to scale, through a unique operating model solution and a set of digital accelerators, reducing the cost to serve and uplifting customer experience.
Top 3 Group Benefits Carrier Transforms their Claim Servicing Operations With the Right Mix of Technology, Group Benefits Domain Expertise, and Compassion
Leveraging our 3A Blueprint (Analyze, Automate, Augment), we carefully crafted a near-shore solution anchored by empathy, transparency, and customer satisfaction – while increasing productivity and shrinking expenses.
Transforming the Airline Business Engine With Generative AI
Generative AI doesn't just hold value for the airline industry's front- and mid-office processes. It can transform and streamline back-office functions too. Discover how.
What Analytics Do You Need to Deliver a Digital-First Customer Experience?
Customer analytics are essential for forward-thinking businesses. But what analytics do you need to deliver a digital-first customer experience? Find out.
What's the Difference Between RPA, Intelligent Automation and Hyperautomation?
Robotic Process Automation (RPA), Intelligent Automation and hyperautomation overlap significantly, but they offer different benefits. Learn more.
Fueling Streamlined Operations: The Benefits of AI-Powered Service Delivery for Airlines
With profit margins still not back to pre-pandemic levels, airlines need leaner operating models. Discover how generative AI can help, while enhancing the delivery stage of the carrier journey.