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Featured Insights

Webinar: Pathway to Efficiency: An Expert Guide to Transform Credentialing, Eliminate Friction + Manual Tasks and Boost Revenue
In this webinar with Becker’s Healthcare, we explore how technology-driven credentialing workflows can avert costly holdups in provider onboarding, rectification of claims, and compliance breach penalties.

Digitally Transforming Customer-to-Cash
Sutherland redefines end-to-end Customer to Cash operations for the world’s largest package delivery & logistics company.

Transforming The Contact Center from a Source of Cost to a Center of Value
Now is the time to turn today's customer service operations into a viable source of revenue. Join us on LinkedIn Live to find out how.

Empowering a Leading Life & Annuity Insurer’s Journey to Scalability and Transformation: A Trusted Partnership of 15+ Years
Sutherland partnered with a Life & Annuities insurer to digitally transform policyholder services over a 15-year growth journey marked by multiple acquisitions

Empowering a Top 3 Small Commercial Insurer’s Journey: Powering Growth and Exceptional Customer Experience
Learn how a hyper growth small commercial insurer was able to scale, through a unique operating model solution and a set of digital accelerators, reducing the cost to serve and uplifting customer experience.

Top 3 Group Benefits Carrier Transforms their Claim Servicing Operations With the Right Mix of Technology, Group Benefits Domain Expertise, and Compassion
Leveraging our 3A Blueprint (Analyze, Automate, Augment), we carefully crafted a near-shore solution anchored by empathy, transparency, and customer satisfaction – while increasing productivity and shrinking expenses.

Give Your Back-Office the Attention It Deserves
The success of your customer-facing front-office relies on the frictionless execution of your back-office. Find out how you can give your back-office the attention it deserves.

Transforming the Airline Business Engine With Generative AI
Generative AI doesn't just hold value for the airline industry's front- and mid-office processes. It can transform and streamline back-office functions too. Discover how.

What Analytics Do You Need to Deliver a Digital-First Customer Experience?
Customer analytics are essential for forward-thinking businesses. But what analytics do you need to deliver a digital-first customer experience? Find out.