About Sutherland

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.

Easy is hard. It takes ideas, design, technology, and talent to work hard behind the scenes to make it look effortless. That's What We Do.

For over 30 years, we’ve been delighting customers through better process. From the very beginning, it’s all we’ve done. In fact, our very first dollar came from process consulting. Three decades later, we have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world.

Sutherland's process transformation services innovate at the intersection of business and technology to transform processes that realize our client's vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.

Sutherland Corporate Profile

Awards & Recognition

Named to the 2017 IAOP Global Outsourcing 100 list.
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Top 10 rank on the FlexJobs Top 100 Companies with Remote Jobs list since 2015.
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INC 5000 list of America's fastest growing companies since 2007.
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One of 50 winners of the 2015 North American Candidate Experience Award.
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2015 winner of Silver Stevie for Corporate Social Responsibility.
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Industry & Professional Certifications

Trustwave's TrustKeeper® Compliance Validation Service
Sutherland is enrolled in Trustwave's TrustKeeper® Compliance Validation Service to meet the Payment Card Industry Data Security Standard (PCI DSS). Trustwave and its TrustKeeper Compliance Validation Service has been accredited by all the major card associations' data security programs. Ambrion conducts quarterly scans on a specified day to ensure that Sutherland is consistently compliant with the requirement. Sutherland is a certified merchant categorized at L2.
OHSAS 18001 Certification
Sutherland India, Philippines, and China have attained the BS OHSAS 18001: 2007 Certification as determined by TUV Rheinland/Nord. BS OHSAS 18001 is an internationally recognized standard for Occupational Health & Safety Management Systems. This certification demonstrates that health and safety continues to be a high priority for Sutherland and provides validation of our focus on operational safety and employee care.
British Standards Institution (BSI)
Sutherland was awarded the ISO27001 Certification by the British Standards Institute (BSI) for Information Security Management Systems. The certification covers the provision of customer relationship management through contact center services, using voice and e-support media, in the domains of technical support, customer care, account management, and BPO operations. The certification covers operations in India, US, Canada, Mexico, and the Philippines.
Verego Social Responsibility Standard
The Verego Social Responsibility Standard is a comprehensive framework for ensuring the effective management of corporate responsibility initiatives including leadership, ethics, people, and environment. The Verego Social Responsibility Standard (Verego SRS) was developed in harmony with other world-renowned standards such as the Global Reporting Initiative and the UN Global Compact. Standards-setting experts, experienced procurement specialists, and corporate responsibility practitioners contributed to create the world’s only full-scope certifiable CSR standard that can be applied to the unique operating context of nearly any organization or supply chain. The Verego Certification is differentiated by providing a full-scope perspective and an unprecedented level of external third-party assurance. Download the case study
HIPAA
For accounts requiring this certification, Sutherland complies with the standards and regulations that relate directly to the Health Insurance Portability and Accountability Act (HIPAA) and Gramm-Leach-Bliley Act (GLBA) requirements. To provide a consistent and comprehensive application of these standards, regulated corporate policies and guidelines are followed at all Sutherland locations handling protected health information (PHI). This program ensures that Sutherland operational facilities engaged in handling customer-owned information have implemented the appropriate administrative, physical, and technical safeguards to ensure the integrity and confidentiality of protected or non-public information.
NMSDC Certified

Sutherland is recognized as a minority business enterprise in good standing with the New York & New Jersey Minority Supplier Development Council.

Corporate Governance

At Sutherland, we have a full commitment to ethics, sound risk mitigation, and forward-thinking policies for safeguarding sensitive data and intellectual property. Our corporate governance approach creates the strongest possible foundation for Sutherland’s business success, now and in the future.

Sutherland's Compliance Office promotes a culture of performance with integrity throughout its global enterprise. To deliver on this essential mission we’ve integrated programs that promote ethical conduct, reinforce our corporate values, and drive compliance with the Sutherland’s Code of Conduct and the law.

Every Sutherland employee is expected to understand and use the Code of Conduct as a guide when confronting ethical dilemmas. Annual Code certification training is deployed across all Sutherland locations whereby all employees take the time to review the Code and certify to complying with it. Available in multiple languages, the Code standards reflect our deepest conviction that honesty and integrity provide the basis of our business success.

Do you have a business process that needs rethinking?