About Us
We Make Digital Human
Growing businesses with exceptionally engineered, intelligent, and very human digital experiences.
- About Us
- Our Story
- Who We Are
- Our Global Footprint
Our Story
At Sutherland, our mission is to help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
Our heritage has made us who we are; a future-ready organization. For 35 years, we’ve been caring for our customers’ customers. As an early pioneer in robotic automation, we’ve grown our core offering through steady organic investment and by acquiring key capabilities. Today, we make those experiences relevant, instantaneous, predictive and frictionless.
Decades of developing best-in-class processes for some of the world’s most experience-native companies has enabled us make digital human in ways that transform customer and employee relationships at scale.
Who We Are
Sutherland is the engine behind the experience giants of today; the companies best known for the transformative experiences they deliver.
We’ve learned much of what we know about great experiences by working with the best. Like us, the clients we work with (Amazon, Airbnb, T-Mobile, Goldman Sachs, Sony, Toyota, Disney, Netflix, Humana, and more) care deeply about the human experiences they provide for customers.
We work with businesses across a broad range of industries, including Banking & Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, Technology, Travel & Hospitality, and Logistics.
Digital backbone spanning 144 countries
Over 43 million transactions per month
61 delivery centers across 19 countries
