Sutherland Is the Partner You Need That Strides the World of Insurance.
Drive Top-Line Growth While Improving Customer Retention
Our solutions are digitally-enabled and we boast one of the largest licensed talent pools for direct sales and omnichannel servicing anywhere.
Deliver Tailored Customer Experience
Our integrated set of both proprietary and partner CX automation, AI-powered platforms, human-centric design, and analytics capabilities create tangible results across the whole customer journey.
Transform Your Business
Our proprietary products and solutions use domain-driven analytics, end-to-end automation, and cloud-based insurance technology for faster and seamless data infusion.
With an NPS of 80+, we’ve helped 80+ top insurance companies in the world reinvent their business processes.
Premium sales written annually
Premiums serviced annually
Typical increase in underwriter productivity
Claims typically processed straight through
P&C operations digitized
Typical improvement in sales conversion
Client Stories with NEXT Insurance: Co-creating Retailization of Insurance Customer Experience with Sutherland
Client Stories with ARGO Insurance: 14 Years of Transformation and Dependable Service
Interview: Hiscox USA CEO on Why Sutherland Is the Perfect Digital Transformation Partner
HFS Unfiltered Stories: Transforming Legacy Insurance by Effectively Converging Business and Technology
Segments We Serve
With human-centric design and core expertise in AI, automation, advanced analytics, and cloud engineering, we deliver tangible results across insurance industry sectors.
Property and Casualty Insurance
Property and Casualty (P&C) Insurance is pivoting to a data-driven practice, leveraging a host of AI, analytics, and automation solutions. We are a full ecosystem partner for our P&C clients, offering digital solutions that deliver tangible business outcomes for small, commercial, large, and specialty insurers.
Our Offerings
- Sales and Policy Acquisition
- Policy Administration and Servicing
- Reinsurance Operations
- Finance Transformation
- Underwriting
- Claims
- CX Transformation
- Sutherland CognilinkClaims
Life, Annuity, and Group Benefits
With an experience-led transformation approach, we design and deliver exceptional customer experience, automate touchpoints, and deploy the right accelerators and technology for the life, annuity, and group benefits industry. Our Next-Gen TPA model combines a modern policy admin platform with Sutherland’s digital solutions, delivering speed to market, improved experience, and reduced cost to serve.
Our Offerings
- Sales and Policy Acquisition
- Policy Administration and Servicing
- Reinsurance Operations
- Finance Transformation
- Underwriting
- Claims
- CX Transformation
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
High-Impact Digital Engineering Use Cases
Platforms
CX core
Omnichannel customer experience platform
Sutherland Connect®AI-based customer interaction analytics platform
<strong>Sutherland CX360</strong>™Conversational AI solution, with integrated voice and text automation
<strong>Conversational AI</strong>Cognitive knowledge base, with Next Best Action (NBA)
<strong><strong>Sutherland HelpTree and Cognitive Knowledge Engine (CKE)</strong></strong>AI-augmented analytics and integrated transactional desktop solution
AI-driven agent support and knowledge suggestion solution
Sutherland Agent AssistChannel-integrating invisible app and media
Digital Core
Digitization@Source, with advanced NLP, ML, and OCR Capabilities
ExtractInnovative hyper-automation platform with intelligent workflow, custom rule management, intelligent automation, and ML models
Robility<strong>®</strong>Orchestration platform for unification of discrete legacy systems
NLP-based embedded translation platform for digital channels
Sutherland Translate AI<em>®</em>Proprietary solution for IT service management, with remote diagnosis and solution recommendation for cyber risk protection
SmartLeap<strong>®</strong> HelpTreeA platform solution for remote workforce integration
Sutherland Sentinel AI® /Anywhere®Data core
Proprietary risk-modeling platform for catastrophe modeling
AI solution for data enrichment through internal and external sources for comprehensive risk assessment
AI-powered tool to assist underwriters in evaluating and scoring submissions with greater accuracy and efficiency
Proprietary collections analytics platform, with AI and machine learning capabilities to predict delinquency and improve collections
D2C and partner policies analytics model, with key insights to increase customer lifetime value
Proprietary solution to automate and streamline the claims management
Testimonials
Our Partners
Pioneering the Future of Content Trust and Safety
Transforming the insurance industry with innovative digital solutions.
Enhancing customer experience with service workflow automation solutions.
Streamlining insurance processes and enhancing underwriting capabilities.
Enabling streamlined policy administration for insurance carriers, agents, and brokers.
Enhancing credibility of digital information for enterprises.
Recognized by Those in the Know
Leader in Everest Group Property & Casualty Insurance BPS Peak Matrix 2023
Leader in Everest Group Insurance Intermediaries Services Peak Matrix 2024
Unlocking Digital Performance
Trusted Partner to Global Brands
85+ BPaaS clients in 8 industries. We are trusted transformation partners to iconic brands worldwide.
Industry-Leading Innovation
With 200+ unique inventions under several patents across AI and other emerging technologies, we have developed and deployed several proprietary platforms in this space.
Increased Efficiency
Automate routine tasks such as policy administration, claims processing, and underwriting, reducing manual effort and speeding up operations.
Enhanced Customer Experience
Deliver seamless omnichannel engagement across multiple digital channels, including mobile apps, websites, chatbots, and social media.
