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Press Release
Sutherland Named a Leader in NelsonHall’s NEAT Evaluation for CX Services in Retail & CPG ›
December 10, 2019
Rochester, NY – December 12, 2019 – Sutherland, the digital transformation company, today announced it has been recognized in NelsonHall’s NEAT evaluation report as an Overall Leader and Leader in Cost Optimization Capability, CX Improvement Capability and Revenue Generation Capability.
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Press Release
Sutherland Partners with Leading AI Provider to Create the Contact Center for the Future ›
October 01, 2019
Rochester, NY and SAN FRANCISCO – October 1, 2019 – Sutherland and Augment CXM to revamp the customer experience through first-of-its-kind, AI-powered solution for customer service agents
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Press Release
Sutherland Shatters Annual Goal ›
July 15, 2019
Rochester, NY – July 15, 2019 – Employees completed more than 400 classroom check-ups in partnership with the Champion Academy, surpassing last year’s total of 300
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Press Release
Sutherland Named a Leader in Everest Group Customer Experience (CX) Analytics Services PEAK Matrix Assessment 2019 ›
June 13, 2019
Rochester, NY – June 13, 2019 – Digital transformation forerunner recognized for its market impact and vision & capability in successful delivery of CX analytics services
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Article
Sutherland Expands Partnership with University of West Indies to Build National Workforce ›
June 05, 2018
The company with a purpose to create great experiences and to impact lives in Jamaica, announced today that it has expanded its partnership with the University of West Indies at Mona, Jamaica (UWI), to offer a degree program that features a world-class curriculum.
Ongoing Education for Employment Initiative Enables University Students to Receive On-the-Job-Training in Vocational-Related Specialist Bachelor of Science Degrees. -
Article
Saudi Aramco Partners with Sutherland and IAU on Social Development Program for Women in Saudi Arabia ›
May 17, 2018
Dammam, Saudi Arabia, May 17, 2018 – Thousands of information worker jobs to be designed using all-female workforce operating from inside Kingdom of Saudi Arabia
Thousands of information worker jobs to be designed using all-female workforce operating from inside Kingdom of Saudi Arabia. -
Article
Top 10 Banking Technology Solutions Providers - 2017 ›
May 01, 2018
To enhance their customers' experience further and to remain at the front of the field, banks are beginning to look at other industry successes and are using big data and customer analytics to retain their customers.
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Article
Three Key Plays in Modern Mortgage Servicing ›
January 29, 2018
January 29, 2018 – Challenges of the mortgage servicing landscape continue to evolve into a borrower-focused experience. While borrowers have always been at the center of loan servicing, it is critical to ensure you’re doing everything you can to retain your customers.
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Press Release
Sutherland Becomes Managed Service Provider to Bring Process Transformation and Enhanced Customer Experiences to the Google Cloud Platform ›
January 23, 2018
ROCHESTER, NY – January 23, 2018 – Sutherland is bringing their human-centric, end-to-end process transformation expertise to Google Cloud Platform (GCP) customers as a partner in the Managed Service Provider (MSP) ecosystem for GCP
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Press Release
Verego Awards Sutherland with Corporate Social Responsibility Certification in Multiple Locations Around the World ›
January 23, 2018
ROCHESTER, NY – January 23, 2018 – Sutherland, a leading global process transformation company, has once again received the prestigious Verego Corporate Social Responsibility (CSR) certification in multiple locations around the world.
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Article
Andy Zimmerman to speak at Nasscom's India Leadership Forum 2018 ›
January 23, 2018
ROCHESTER, NY – January 23, 2018 – In today’s market, disruption is a driving force of change behind how companies operate, how they compete, and ultimately, how they boost their bottom line. Disruption needs to encompass 3 main things in order for it to be successful.