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Press Release
Ushur and Sutherland enter a strategic partnership to accelerate experience transformation for Insurance and Healthcare industries. ›
January 17, 2023
SANTA CLARA, Calif. — January 17, 2023 — Ushur, the leader in secure and AI-powered Customer Experience Automation™ (CXA) today announces the strategic partnership signed with Sutherland. Sutherland is a business process transformation company whose mission is to deliver exceptionally designed and engineered experiences for customers and employees. Ushur’s experience automation platform will complement Sutherland’s experience transformation eco-system, and the strategic partnership will enable both companies to reimagine and transform customer experience for the Insurance and Healthcare industries. The partnership’s goal is to automate and augment customer experience across the value chain of underwriting, servicing, and claims.
SANTA CLARA, Calif. — January 17, 2023 — Ushur, the leader in secure and AI-powered Customer Experience Automation™ (CXA) today announces the strategic partnership signed with Sutherland. Sutherland is a business process transformation company whose mission is to deliver exceptionally designed and engineered experiences for customers and employees. Ushur’s experience automation platform will complement Sutherland’s experience transformation eco-system, and the strategic partnership will enable both companies to reimagine and transform customer experience for the Insurance and Healthcare industries. The partnership’s goal is to automate and augment customer experience across the value chain of underwriting, servicing, and claims. -
Press Release
Sutherland Ranked a Star Performer in Everest Group’s PEAK Matrix for Finance and Accounting Outsourcing ›
November 02, 2022
Rochester, NY – November 2, 2022 – Sutherland, an experience-led digital transformation company, today announced it has been ranked as a “Major Contender” and a “Star Performer” on Everest Group’s Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment 2022.
Rochester, NY – November 2, 2022 – Sutherland, an experience-led digital transformation company, today announced it has been ranked as a “Major Contender” and a “Star Performer” on Everest Group’s Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment 2022. -
Press Release
Sutherland Receives NCQA CVO Certification ›
October 18, 2022
ROCHESTER, NY 10/18/2022 – Sutherland, an experience-led digital transformation company, announced that it has received certification from the National Committee for Quality Assurance (NCQA) Credentials Verification Organizations (CVO), an independent, non-profit organization that works to improve healthcare quality through the administration of evidence-based standards, measures, programs, and accreditation.
ROCHESTER, NY 10/18/2022 – Sutherland, an experience-led digital transformation company, announced that it has received certification from the National Committee for Quality Assurance (NCQA) Credentials Verification Organizations (CVO), an independent, non-profit organization that works to improve healthcare quality through the administration of evidence-based standards, measures, programs, and accreditation. -
Press Release
Sutherland Acquires Augment CXM ›
September 22, 2022
ROCHESTER, NY 09/22/2022 – Sutherland, an experience-led digital transformation company, today announced that it has acquired AI-based customer experience platform company Augment CXM to extend Sutherland’s AI solutions portfolio and help global brands improve efficiency, boost customer satisfaction and drive loyalty and conversion.
ROCHESTER, NY 09/22/2022 – Sutherland, an experience-led digital transformation company, today announced that it has acquired AI-based customer experience platform company Augment CXM to extend Sutherland’s AI solutions portfolio and help global brands improve efficiency, boost customer satisfaction and drive loyalty and conversion. -
Press Release
Sutherland Appoints Khaled bin Abdullah Alsaleh as Senior Vice President and Managing Director, Middle East & North Africa (MENA) ›
September 12, 2022
Sutherland Appoints Khaled bin Abdullah Alsaleh as Senior Vice President and Managing Director, Middle East & North Africa (MENA)
Former Accenture MD Alsaleh joins Sutherland to drive MENA growth -
Press Release
Sutherland Approved as a Third Party Review Firm by Fitch Ratings ›
September 12, 2022
Sutherland Approved as a Third Party Review Firm by Fitch Ratings
Rating Agency’s TPR Approval Further Validates Sutherland’s Innovative Mortgage Services -
Article
Sutherland invested in the development of KOC-Burgas, donated a unique video bronchoscope and a special surgical electro knife ›
August 11, 2022
The Complex Oncology Center (COC) in Burgas acquired extremely modern equipment for the diagnosis and treatment of lung diseases and carcinomas. The hospital already has a video bronchoscope, a special surgical electro-knife and surgical instruments for the needs of thoracic surgery.
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Press Release
Sutherland Announces Position as Leader in Everest Group’s PEAK Matrix® for Revenue Cycle Management Operations Service Providers 2022 ›
July 11, 2022
Rochester, NY - July 11, 2022 – Sutherland, an experience-led digital transformation company, today announced it has been positioned as a Leader on Everest Group’s Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2022.
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Press Release
Upwork and Tent Announce “Opportunity Unlimited” to Connect Displaced Ukrainians to Remote Work Opportunities ›
July 07, 2022
SAN FRANCISCO, Calif. – July 7, 2022 – Upwork, the world’s work marketplace, and the Tent Partnership for Refugees (Tent), a global network of over 250 major businesses committed to supporting refugees, today launched “Opportunity Unlimited: Connecting displaced professionals to remote work” – a new initiative to connect tens of thousands of displaced Ukrainian professionals to skilled remote work opportunities by the end of the year.
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Press Release
Sutherland and FinScan Partner on Enhanced Anti-Money Laundering Compliance ›
June 17, 2022
PITTSBURGH, June 17, 2022 – Sutherland, a leading digital transformation company, and FinScan, a global leader in anti-money laundering (AML) compliance solutions, today announced a partnership to deliver an advanced AML managed service offering that incorporates AI-powered data quality capabilities to provide a consolidated view of customer AML risk across counterparties, products, and geographies. The solution, Sutherland AML, is powered by FinScan’s customer AML risk management platform and provides a more holistic and informed customer view by breaking down silos that currently exist among AML departments and their interaction with the business.
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Article
Sutherland Named a Top 100 Company to Watch for Remote Jobs in 2022 by FlexJobs ›
May 05, 2022
Rochester, NY, May 5, 2022 — Sutherland, the digital transformation company, has been named to FlexJobs’ 9th annual list of the Top 100 Companies to Watch for Remote Jobs in 2022
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Press Release
Qatar Airways Successfully Deploys Sutherland’s Revenue Accounting Platform for Increased Flexibility ›
March 09, 2022
ROCHESTER, NY – March 09, 2022 – Sutherland, the digital transformation company, announced today the implementation of Sutherland altra® PRA – an intelligent automation driven and future-ready passenger revenue accounting platform (certified for ONE Order by IATA and compliant with NDC) – at Qatar Airways, strengthening its 15-year relationship.
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Press Release
Aramco and Sutherland Sign Memorandum of Understanding to Design, Develop and Implement Digital Infrastructure in Saudi Arabia ›
January 27, 2022
ROCHESTER, NY – January 27, 2022 – Sutherland, the digital transformation company, today announced the signing of a Memorandum of Understanding (MoU) with The Saudi Arabian Oil Company (Aramco) to collaborate on designing, developing and implementing digital infrastructure in Saudi Arabia, boosting the local economy by creating over 50,000 jobs.
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Press Release
Hahn Air Selects Sutherland altra® for Passenger Revenue Accounting ›
November 30, 2021
Rochester, NY – November 30, 2021 – Sutherland, the digital transformation company, is proud to announce the addition of Hahn Air to its list of airline customers, providing them with its newest revenue accounting platform – Sutherland altra®.
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Press Release
Sutherland Wins 2021 Brandon Hall Group HCM Excellence Awards in Four Categories ›
September 29, 2021
Sutherland wins two gold and two silver awards for digital and creative campaigns across the Excellence in Learning and Excellence in Leadership Development Awards
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Press Release
Sutherland to Present at Parks Associates CONNECTIONS™ Community Session on Supporting the Connected Consumer ›
October 05, 2020
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Press Release
Sutherland Healthcare IT Achieves Level 5 Appraisal in CMMI Institute’s Capability Maturity Model Integration ›
February 19, 2020
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Press Release
Sutherland Wins Global Impact Sourcing Award (GISA) from IAOP and The Rockefeller Foundation ›
January 29, 2020
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Press Release
Sutherland Named a Leader in NelsonHall’s NEAT Evaluation for CX Services in Retail & CPG ›
December 10, 2019
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Press Release
Sutherland Partners with Leading AI Provider to Create the Contact Center for the Future ›
October 01, 2019
Rochester, NY and SAN FRANCISCO – October 1, 2019 – Sutherland and Augment CXM to revamp the customer experience through first-of-its-kind, AI-powered solution for customer service agents
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Press Release
Sutherland Shatters Annual Goal ›
July 15, 2019
Rochester, NY – July 15, 2019 – Employees completed more than 400 classroom check-ups in partnership with the Champion Academy, surpassing last year’s total of 300
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Press Release
Sutherland Named a Leader in Everest Group Customer Experience (CX) Analytics Services PEAK Matrix Assessment 2019 ›
June 13, 2019
Rochester, NY – June 13, 2019 – Digital transformation forerunner recognized for its market impact and vision & capability in successful delivery of CX analytics services
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Article
Sutherland Expands Partnership with University of West Indies to Build National Workforce ›
June 05, 2018
The company with a purpose to create great experiences and to impact lives in Jamaica, announced today that it has expanded its partnership with the University of West Indies at Mona, Jamaica (UWI), to offer a degree program that features a world-class curriculum.
Ongoing Education for Employment Initiative Enables University Students to Receive On-the-Job-Training in Vocational-Related Specialist Bachelor of Science Degrees. -
Article
Top 10 Banking Technology Solutions Providers - 2017 ›
May 01, 2018
To enhance their customers' experience further and to remain at the front of the field, banks are beginning to look at other industry successes and are using big data and customer analytics to retain their customers.
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Article
Three Key Plays in Modern Mortgage Servicing ›
January 29, 2018
January 29, 2018 – Challenges of the mortgage servicing landscape continue to evolve into a borrower-focused experience. While borrowers have always been at the center of loan servicing, it is critical to ensure you’re doing everything you can to retain your customers.
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Press Release
Sutherland Becomes Managed Service Provider to Bring Process Transformation and Enhanced Customer Experiences to the Google Cloud Platform ›
January 23, 2018
ROCHESTER, NY – January 23, 2018 – Sutherland is bringing their human-centric, end-to-end process transformation expertise to Google Cloud Platform (GCP) customers as a partner in the Managed Service Provider (MSP) ecosystem for GCP
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Press Release
Verego Awards Sutherland with Corporate Social Responsibility Certification in Multiple Locations Around the World ›
January 23, 2018
ROCHESTER, NY – January 23, 2018 – Sutherland, a leading global process transformation company, has once again received the prestigious Verego Corporate Social Responsibility (CSR) certification in multiple locations around the world.