Maximizing Growth in an Ever-Evolving Environment
Banks face dual pressures: retaining deposits while meeting customer expectations in a competitive market. Recent shifts in the macroeconomic environment, including a rate cut by the Federal Reserve, are adding new complexities. While the rate cut will stimulate growth in lending and credit, it also intensifies margin pressures as banks must balance lower borrowing costs with maintaining deposit rates.
Additionally, banks must keep pace with evolving technologies, sophisticated fraud, and cyber-attacks. The rise of Fintech intensifies competition, pushing traditional banks to adapt and innovate.
Revolutionize your banking operations with custom solutions, BPaaS delivery models, and services crafted through innovative design thinking and our user experience labs. With cutting-edge technology and industry-certified experts, we have delivered exceptional results and experiences for over 80 financial services companies.
With NPS of 70+ we have helped 82+ banking and financial services companies across the globe to reinvent and transform their business processes
Transactions and digital interactions
Payments processed
Collections achieved
Average TCO reduction delivered
Turn-around time reduction in banking back office
Accuracy through digital and automation
CXO Guide: Accelerating AI and Automation in BFS
Sutherland FinTelligent: Empowering Financial Services with AI-Powered Hyperautomation
The FinTech Industry’s Outsourcing Needs
Fintech Rebound: Unveiling Opportunities for 2024 and Beyond
Segments We Serve
Leveraging deep domain, marketing-leading technology, and our advanced products and platforms, we drive measurable outcomes across various banking industry sectors.
Consumer Lending
Retail Banking
Cards
Payments
Fintechs
Capital Markets
Commercial Banking
Our BPaaS Offerings
Delivering outcomes and bring best-of-breed technology and partnerships for the BFS industry.
Solve complex banking challenges from advisory to implementation and hypercare with intelligent automation solutions.
<strong>Sutherland FinTelligent</strong>Rapidly launch personalized products, automate operations & modernize legacy systems through an AI-fueled composable architecture.
A suite of flexible, digital-led modular solutions tailored for Fintechs.
<strong><strong>Sutherland FinXelerate</strong></strong>Turning compliance challenges into business value through an end-to-end KYC and AML compliance solution.
<strong>Sutherland AML</strong>Create the perfect synergy of people, processes, and platforms to transform customer service and drive exceptional customer experiences across channels.
<strong>CCaaS</strong>End-to-end core banking solution in BPaaS model, covering core banking system, digital channels, customer management, product configuration and management, multi-cloud deployment, managed services, transition support, and integration services.
Platforms
Powering innovation for your digital transformation journey
Omnichannel customer experience platform
Sutherland Connect<strong>®</strong>Innovative hyperautomation platform, with intelligent workflow, custom rule management, intelligent automation, and ML models
Robility<strong>®</strong>AI-powered end-to-end quality engineering platform
<strong>Cloudtestr</strong>Digitization@Source, with advanced NLP, ML, and OCR capabilities
ExtractAI-based customer interaction analytics platform
Sutherland CX360<strong>™</strong>Workforce security designed for the new normal
Sutherland <strong>Sentinel AI<strong>®</strong></strong>Proprietary collections analytics platform, with AI and ML capabilities to predict delinquency and improve collections
NLP-based embedded translation platform for digital channels
Sutherland Translate AI<em>®</em>Proprietary solution for IT service management, with remote diagnosis and solution recommendation for cyber risk protection
Smartleap<strong>®</strong> HelpTreeA platform solution for remote workforce integration
Sutherland Anywhere®Transform your F&A processes with an end-to-end finance digitization platform
<strong>Prodigy</strong>AI-augmented analytics and integrated transactional desktop solution
Our own proprietary single platform for quality, coaching, and performance to better support internal and external clients and enhance the end-user experience.
Address Your Fintech Operational Challenges and Unlock New Scaling Opportunities
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
High-Impact Digital Engineering Use Cases
Our Partners
With FinScan, we enable stronger AML and compliance capabilities for enterprises.
Providing a comprehensive suite of technology solutions for the Financial Services Industry.
Enhancing customer experience with service workflow automation solutions.
Recognized by Those in the Know
Sutherland Recognized as: Major Contender – Everest Group Digital Workplaces Service PEAK Matrix Assessment 2024 | Mid-market Enterprises
Placed in ‘Major Contenders’ category in its 2024 PEAK Matrix Assessment for T&S – Content Moderation
Placed in ‘Star Performer’ category in its 2023 Peak Matrix Assessment for Banking Operations Services
Placed in ‘Major Contenders’ category in its 2023 Peak Assessment Matrix for Banking Operations Services
Placed in the ‘Horizon 1’ category of the HFS Horizons: The Best Service Providers for Retail Banks 2023
Placed in the ‘Horizon 3’ category of the HFS Horizons: Customer Experience Service Providers, 2024
Unlocking Digital Performance
Trusted Partner to Global Brands
82+ clients across 20+ delivery locations with 17k+ skilled domain experts. 70+ NPS delivered. We are trusted transformation partners to iconic brands worldwide.
Outcome-Based Partnership Model
70% outcome-based contracts. With our industry-leading shared success partnership model, we win when you win.
Advanced Capabilities
Leverage our market-leading capabilities in AI, intelligent automation, advanced analytics, and cloud engineering through tailored models that suit your needs.
