Maximizing Growth in an Ever-Evolving Environment
Banks face dual pressures: retaining deposits while meeting customer expectations for higher rates in a competitive market. These challenges are heightened by a volatile macroeconomic environment, new regulations, rising interest rates, and increasing margin pressures.
Additionally, banks must keep pace with evolving technologies, sophisticated fraud, and cyber-attacks. The rise of Fintech intensifies competition, pushing traditional banks to adapt and innovate.
Revolutionize your banking operations with custom solutions, BPaaS delivery models, and services crafted through innovative design thinking and our user experience labs. With cutting-edge technology and industry-certified experts, we have delivered exceptional results and experiences for over 80 financial services companies.
Segments We Serve
Leveraging deep domain, marketing-leading technology, and our advanced products and platforms, we drive measurable outcomes across various banking industry sectors.
Consumer Lending
We keep customers at the core. Modernize consumer lending with efficient and nimble digital solutions from originations to collections.
- Originations
- UW
- Funding
- Servicing
- Repayment and closures
- Collections
Digital Engineering Services Focus for Consumer Lending
Enabling digital solutions that streamline loan origination, underwriting, and servicing processes, resulting in faster and more efficient customer experiences.
Customer Examples
- Top 20 US bank by asset size
- Leading US-based MNC specializing in auto finance & leasing, with $115B+ in managed assets
Retail Banking
Deliver exceptional experiences, and create exponential brand value.
Streamline retail banking operations with our AI-driven BPaaS modular solutions, developed in partnership with a digital core banking cloud-native platform.
- Originations
- Compliance
- Payments
- Fraud and disputes
- Servicing
- Settlements and reconciliations
Digital Engineering Services Focus for Retail Banking
Helping retail banks enhance their agility, innovate at scale, deliver superior value to their customers, and gain competitive edge in the digital banking landscape.
Customer Examples
- Top 10 US bank by asset size
- Leading US bank specialized in consumer lending
Cards
Elevate customer engagement by leveraging digital solutions, domain expertise, and market-leading technology to reimagine the end-to-end lifecycle of cards.
- Originations
- Servicing
- Dispute and chargeback management
- Fraud management
- Compliance
- Collections
Digital Engineering Services Focus for Cards
Empowering enhanced customer experience, innovative product development, robust fraud prevention and compliance, and increased operational efficiency.
Customer Examples
- Leading US bank specializing in credit cards
- Leading provider of non-prime cards and financing solutions
Payments
Eliminate friction from the payments lifecycle with advanced technologies, innovative AI-powered solutions, and business process excellence. Adopt a digital-first strategy to attain sustainable efficiencies, deliver personalized experiences, and ensure fully compliant payments operations.
- Payments set-up
- Payments processing and repairs
- Transaction monitoring
- Customer service
- Settlement and reconciliation
Digital Engineering Services Focus for Payments
Helping payments companies innovate faster, improve operational efficiency, strengthen security, and deliver superior payments experiences to customers.
Customer Examples
- Global payments and remittances company
Fintechs
From cutting-edge digital solutions for optimizing operations and delivering superior customer experience to regulatory compliance, we provide fintechs with the tools and expertise needed to thrive in today’s digital economy.
- Onboarding and set-up
- Payments, fraud, and compliance
- Account maintenance servicing
- Customer experience & collections
- Enterprise functions (e.g., F&A, HR)
Digital Engineering Services Focus for Fintechs
Driving fintech outcomes through ecosystem growth, personalized omnichannel experiences, enhanced agility and flexibility, and rapid innovation.
Customer Examples
- Top 25 US financial holding company
- Leading financial services technology company in US
Capital Markets
Digital solutions for capital markets that fuel growth, enhance regulatory compliance, and elevate client experiences.
- Client selection and onboarding
- Coverage and sales
- Portfolio management and execution
- Investment ops
- Servicing and risk management
Digital Engineering Services Focus for Capital Markets
Delivering tangible value to capital markets by enhancing efficiency, enabling data-driven decision-making, and ensuring regulatory compliance.
Customer Examples
- Leading US company offering broad range of investment products
Commercial Banking
Whether it’s optimizing lending operations, expanding market reach, or navigating regulatory compliance, we empower SMBs and commercial entities to achieve their strategic objectives and deliver exceptional value to their clients, across the loan lifecycle.
- Prospecting and originations
- Credit appraisal
- Facility set-up
- Servicing
- Collections
- Compliance
Digital Engineering Services Focus for Commercial Banking
Creating tailored solutions to improve operational efficiency, strengthen customer relationships, and develop innovative new financial products and services.
Customer Examples
- Leading US microfinance company
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
High-Impact Digital Engineering Use Cases
Address Your Fintech Operational Challenges and Unlock New Scaling Opportunities
Our BPaaS Offerings
Delivering outcomes and bring best-of-breed technology and partnerships for the BFS industry.
Solve complex banking challenges from advisory to implementation and hypercare with intelligent automation solutions.
<strong>Sutherland FinTelligent</strong>A suite of flexible, digital-led modular solutions tailored for Fintechs.
<strong><strong>Sutherland FinXelerate</strong></strong>Turning compliance challenges into business value through an end-to-end KYC and AML compliance solution.
<strong>Sutherland AML</strong>Create the perfect synergy of people, processes, and platforms to transform customer service and drive exceptional customer experiences across channels.
<strong>CCaaS</strong>End-to-end core banking solution in BPaaS model, covering core banking system, digital channels, customer management, product configuration and management, multi-cloud deployment, managed services, transition support, and integration services.
Platforms
Powering innovation for your digital transformation journey
Omnichannel customer experience platform
Sutherland Connect<strong>®</strong>Innovative hyperautomation platform, with intelligent workflow, custom rule management, intelligent automation, and ML models
Robility<strong>®</strong>AI-powered end-to-end quality engineering platform
<strong>Cloudtestr</strong>Digitization@Source, with advanced NLP, ML, and OCR capabilities
ExtractAI-based customer interaction analytics platform
Sutherland CX360<strong>™</strong>Workforce security designed for the new normal
Sutherland <strong>Sentinel AI<strong>®</strong></strong>Proprietary collections analytics platform, with AI and ML capabilities to predict delinquency and improve collections
NLP-based embedded translation platform for digital channels
Sutherland Translate AI<em>®</em>Proprietary solution for IT service management, with remote diagnosis and solution recommendation for cyber risk protection
Smartleap<strong>®</strong> HelpTreeA platform solution for remote workforce integration
Sutherland Anywhere®Transform your F&A processes with an end-to-end finance digitization platform
<strong>Prodigy</strong>AI-augmented analytics and integrated transactional desktop solution
Our own proprietary single platform for quality, coaching, and performance to better support internal and external clients and enhance the end-user experience.
Our Partners
With FinScan, we enable stronger AML and compliance capabilities for enterprises.
Providing a comprehensive suite of technology solutions for the Financial Services Industry.
Enhancing customer experience with service workflow automation solutions.
Recognized by Those in the Know
Placed in ‘Star Performer’ category in its 2023 Peak Matrix Assessment for Banking Operations Services
Placed in ‘Major Contenders’ category in its 2023 Peak Assessment Matrix for Banking Operations Services
Placed in the ‘Horizon 1’ category of the HFS Horizons: The Best Service Providers for Retail Banks 2023
Placed in ‘Major Contenders’ category in its 2024 PEAK Matrix Assessment for T&S – Content Moderation
Placed in the ‘Horizon 3’ category of the HFS Horizons: Customer Experience Service Providers, 2024
Unlocking Digital Performance
Trusted Partner to Global Brands
82+ clients across 20+ delivery locations with 17k+ skilled domain experts. 70+ NPS delivered. We are trusted transformation partners to iconic brands worldwide.
Industry-Leading Domain Expertise
50M+ transactions and digital interactions. 20M+ payments processed. 3B+ collections achieved. 35% average TCO reduction through digital operations. 30%+ turn-around time reduction in banking back office. 100% accuracy through digital and automation.
Outcome-Based Partnership Model
70% outcome-based contracts. With our industry-leading shared success partnership model, we win when you win.
Advanced Capabilities
Leverage our market-leading capabilities in AI, intelligent automation, advanced analytics, and cloud engineering through tailored models that suit your needs.
