Industry: Banking and Financial Services
Services: Application Services, Automation, Digital Engineering Services, Digital Operations
Client Overview
Headquartered in Atlanta, the client is a major American investment management company operating in more than 20 countries. With over 10,000 employees and an annual revenue exceeding $6.5 billion, the firm offers a wide array of investment products and services to a diverse global clientele.
The Challenge
Manual Processing, Delayed Payments, and Application Instability
Despite its global reach and strong financial performance, the client’s Procure-to-Pay (PTP) operations were hamstrung by slow, manual Accounts Payable processes. The Oracle Cloud application in use was prone to stability issues, complicating efforts to automate workflows and maintain consistency in payment cycles. The result was delayed payments, increased operational risks, and limited scalability.
Previous automation initiatives had failed to deliver results, and the organization needed a transformation partner with the technical know-how and domain expertise to redesign AP from the ground up – one that could bring stability, accuracy, and speed to an otherwise fragmented ecosystem.
Sutherland Solution
Automation-Led AP Transformation Across Seven Regions
Sutherland initiated a full-scale transformation of the client’s AP operations through a structured, region-specific deployment strategy:
- Discovery and Stakeholder Workshops
We collaborated closely with client stakeholders to understand Oracle Cloud-related pain points and identify functional gaps across seven regional AP operations. - Deployment of Sutherland’s Penny BOT
Our intelligent digital agent Penny BOT was configured to automate key AP processes in each region, reducing manual intervention and ensuring high reliability. - Simultaneous Regional Rollout
Instead of a phased approach, we executed a simultaneous rollout across all seven regions, driving quicker value realization and consistent global standards. - Ongoing Monitoring and Production Support
A proactive monitoring framework was established to ensure uninterrupted payment runs, issue resolution, and optimal bot performance post-deployment.
This approach not only modernized AP execution but also established a strong foundation for future scalability and automation maturity.
The Outcome
End-to-End AP Optimization and Global Efficiency Gains
The transformation resulted in a dramatic uplift in AP performance. With automation in place, 97% of payments were processed on time, significantly improving vendor satisfaction and reducing financial risk from late payments. The client’s operations experienced greater speed, with reduced turnaround times and lower manual effort, creating room for higher-value activities.
Additionally, the newly streamlined and monitored processes improved overall compliance and met enhanced risk mitigation standards. Sutherland’s intelligent automation solutions gave the client a scalable, resilient AP function, capable of supporting the dynamic needs of a global investment management leader.
That’s digital outcomes delivered!
KEY OUTCOMES
On-time payment processing
