Airline Process Transformation Using Digital-First Approach

Delight your customers and streamline your back office through our hyper-automated, next generation suite of solutions.

The airline industry, traditionally, has suffered due to rising costs, challenging yields and load factors as well as market fluctuations driven by socio-economic factors. Our deep industry experience and technology solutions augmented with our experienced employees help mitigate these challenges.                                                                                                                                                  

Our cutting-edge solutions are enabling airline customer care, finance, commercial and revenue management departments, become leaner and agile while remaining ahead of the curve in adopting industry-wide changes. 

From front, mid to back office; from customer journey management to AI-powered analytics and automation; our all-pervasive platforms and solutions are addressing some of the critical pain-points of airlines in managing customer engagement as well as back office revenue accounting and finance operations. Whether you are a regional carrier or a large global airline, with our Sutherland Connect™ platform you get a real-time pulse on what your customers are demanding, how they want to be served and identify their friction points in their journey with you as an airline.                                                                                                                                

Our intelligent automation enabled Sutherland altra® suite of products are transforming the finance and revenue accounting function with a futuristic, industry-standards (NDC, ONE Order) compliant solutions. Leveraging our partnership-driven, outcomes-focused and client-first approach, we deliver better yields, improve customer experience and plug revenue leakage.   

The Sutherland Difference

Experience

20+ years global experience in working with airlines across both Scheduled and Low-Cost 

Technology

State of the art, futuristic, proprietary solutions and platforms. 

Industry Recognition

Industry recognized automation practice - With airlines driven by several industry standard requirements, our automation experts take various approaches in automation. Where the traditional automation fails, our intelligent robotics through Sutherland Robility can glue together your legacy platforms without any expensive customizations or setup. 

Customer Experience

Human-centric, design-thinking approach to customer journey management

Things Are Taking Off

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You really are a world-class team. We are very proud of being your partner during this journey, and we hope to continue working with you.”

The industry is currently in the throes of change as it adapts to the demands of digitally enabled consumers seeking hyper-personalized services. This is all happening while companies transition to asset-light and efficient business models to protect margins and remain relevant. Automation, cloud, mobile technology, cognitive analytics and AI now present complex and extensive points of leverage to transform businesses.

Customer Interactions Management

  • Omnichannel Sales, Care & Reservations
  • Refunds & Reissues
  • Loyalty Management
  • Disruptions Management
  • Social Media Monitoring

Content Services

  • Content Management
  • Social Content Moderation
  • Customer Journey Optimization
  • Digital Strategy Consulting

Digital Finance

  • Accounts Receivables Management
  • Accounts Payables Management
  • Direct Operating Cost Management

Revenue Accounting and Order Management

  • Sutherland altra® Platform Licensing
  • Passenger Revenue Accounting as a Service
  • Miscellaneous Billing Solutions and Services
  • Proration and Interline Billing Solution and Services
  • Tax Reconciliation / Reporting
  • Cargo Revenue Accounting

Revenue Assurance Services

  • Revenue Integrity
  • BIDT Audit
  • Fare / Sales Audit
  • Cargo Audit
  • Credit Card Fraud and Payment Reconciliation

Big Data Analytics

  • Interline Contract Optimization
  • Direct Operating Cost Optimization
  • Revenue Analytics

Ready To Talk?

Case Study Top India Airline

Top India Airline Automates with Sutherland Robility,  Saves Time and Manpower

Our Results

1 %

Overall workforce was reduced

Read More