Name: Sutherland Translate AI®
Author: Sutherland

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Sutherland Translate AI® is a scalable AI platform enabling associates to deliver high-quality, real-time CX globally. Breaking language barriers simplifies operations and reduces OPEX, allowing a single support partner to serve any locale and expand your geographic reach.

Enhance productivity by accelerating associate onboarding and improving speed to proficiency. The platform integrates effortlessly with existing CRMs, empowering your omni-channel strategy and ensuring seamless, culturally nuanced communication across every customer touchpoint.

98+

Languages with native nuances

20%

Reduced OPEX

90%

Accuracy

95.5%

Faster onboarding

Features and Benefits

Speed to Market and Scale

Train new advisors across multiple languages in under three weeks and onboard them in just 48 hours, allowing a single skilled expert to provide high-quality support in a secure, multi-partner environment.

Human Level Accuracy with Nuance Check

Supporting 163 global languages with 90% operational accuracy, the engine utilizes powerful regional glossaries to provide translations that are deeply cognizant of local nuances.

Easy Deployment and Scalability

With a non-intrusive implementation process, Translate AI® is easily deployable and seamlessly scalable as it expands.

CX Metric Improvement

Support multi-language queues and improve SLAs. Dramatically reduce customer wait times, enhance the customer experience, and boost CSAT scores.

Optimize OPEX

Translate AI® reduces OPEX by consolidating operations and eliminating the cost of hiring expensive native language speakers.

90%+Customer Delight

90%+

Customer Delight for Spotify

30%Increase in Operational Effectiveness

30%

Increase in Operational Effectiveness

Global Reach

Expand support across regions with seamless real-time translation.

Cost Savings

Optimize multilingual staffing and drive better cost effectiveness for your business.

Personalized Support

Deliver personalized assistance with native nuances for positive customer experiences.

Competitive Advantage

Scale operations in 2 days to cater to diverse needs and deliver superior CX.

Delivering Multilingual Support with AI-Powered Real Time Translation