Enable Intuitive Engagement
Our CX engineering practice delivers agile digital solutions that align with your business goals. We adopt a design thinking approach, leveraging in-house user experience (UX) design labs and build applications with cutting-edge digital technologies to enable seamless omni-channel engagement.
As a customer-first digital transformation organization, we understand customer data and expectations across industries. Our insights and knowledge provide end-to-end digital transformation solutions that add real business value.
Our Solutions
Create exceptional digital experiences through customer-centric design, cutting-edge technologies, and agile methodologies.
Next-Gen Cloud Contact Center Platforms
Meet your customer expectations for personalized and omni-channel CX. We have 100+ in-house platforms, products, and accelerators combined with thousands of technology consultants.
Inhouse and Partner Platforms:
- Connect®
- CX360™
- Engage
- Extract
- Ushur
- ServiceNow
- LivePerson
- Qualtrics
- Google CCAI
- VoiceGain
- Zendesk
- Amazon Connect / Amazon Connect Agent Workspace
CRM Services
Maximize your investments and improve time to market with a team that specializes in implementing and optimizing CRM platforms. We’re a top Outsourced Services Partner and Implementation Partner to leading CRM Platforms:
- Salesforce
- Microsoft Dynamics
- Zendesk: Sutherland is honored to be recognized as ‘Zendesk’s GTM Partner of the Year in North America.’ This recognition reaffirms our position as a trusted partner in the industry and strengthens our dedication to expanding our capabilities to serve our clients better.
- Zoho
Enterprise Application Integration
Stay agile with our methodologies that enable digital transformation with a real-time view of data. Join up your enterprise applications through an API-led approach to integration with our platform integration offering. We can help you with product and service strategy and evaluation, end-to-end implementation, support, and more.
Technologies:
- MuleSoft
- Apigee
- Oracle Integration Cloud
- Dell Boomi
- WSO2
- AWS API Gateway
- TIBCO
Web and Mobile (UX/UI Engineering)
Deliver a consistent and frictionless customer experience across all interaction channels, including web, mobile, social, kiosks, contact center, and stores. Unlock a unified view of your customers using cloud-based data warehousing technology, market-leading API management, and integration platforms.
- Web Front-End: HTML, CSS, JS, React, Angular, Next.js, Vue.js
- Web Back-End: .Net, Java, Python, Node.js
- DXP/CMS Platforms: Adobe AEM, Sitecore, Drupal, WordPress, Contentful
Low-Code/No-Code Platforms
Introduce technology-agnostic and easy-to-learn platforms so that your users can access them without having to rely on specialized software developers. Harness visual programming principles to accelerate your build and deployment time, let our experienced low-code/no-code teams provide customer-facing and enterprise application services to supercharge your development cycle.
Technologies:
- MS Power Apps
- TeamViewer Frontline
- Out Systems
- Appian
- Mendix
Unlocking Digital Performance
Trusted Partner and Breadth of Experience
35+ years of driving CX transformation globally. We are trusted partners for over 300 clients across 11 industries. 5000+ digital engineering experts across the globe.
Innovative Solutions
With 200+ unique inventions under several patents, leverage market-leading innovation through 100+ products, platforms, and accelerators to drive CX outcomes.
Industry-Leading Capabilities
We bring together business process excellence, digital engineering, and our advanced products and platforms to drive CX transformation.
Human-Centric
We specialize in creating human-focused digital experiences, backed by Sutherland Labs’ research and design thinking expertise. Human-centricity is in everything we do – for our clients and for us.
