Our Leadership

Chairman & Chief Executive Officer

Dilip is the founder, chairman, and chief executive officer of Sutherland. He is a leading authority on global business process transformation, and pioneered the “RightSourcing™ Delivery Model” – a model designed to deliver quality, scalability, and optimum cost-effectiveness by tapping and deploying best-in-class global talent. Dilip’s visionary leadership has propelled Sutherland over the last 30 years to become a leading and innovative provider of customized business and knowledge process solutions to leading global players in multiple, major industries. His enlightened approach and incisive leadership has resulted in Sutherland being repeatedly recognized for business and operational excellence.

Chief Operating Officer

With more than 31 years of business development and operations management experience, Ashok has a strong track record of building high-growth technology-led global sales, delivery, and transformation businesses. Before joining Sutherland, he was the executive vice president and on many boards of HCL Technologies’ companies, where he grew their global operations as part of the leadership team that took the company public.

Chief Financial Officer

Jim has more than 25 years of experience in business management and is responsible for the company’s corporate controllership, treasury, tax, financial reporting and analysis, strategic planning and analysis, and accounting matters. Prior to joining Sutherland, he served as executive vice president and chief financial officer of ABM.

Chief Client Engagement Officer

Darin brings 28 years of global process transformation experience to Sutherland where he is responsible for driving the Innovation and Experience practices. Prior to joining Sutherland in 2014, Darin was senior vice president of client managing directors at Xerox Business Services, where he led an elite team of executives assigned to strategically engage and impact Xerox’s top-tier global clients.

Senior Vice President, Organizational Excellence

Anju joined Sutherland in 2015 and is responsible for implementing standardized processes across service delivery and enabling functions in all of its delivery centers. Anju is leading a transformation initiative to deploy automation and robotics that drive efficiencies while contributing toward Sutherland’s revenue growth and improvement in service delivery. Prior to Sutherland, Anju held senior leadership positions at American Express, Genpact, and Skills Academy.

Chief Delivery Officer

Rajneesh is responsible for global service delivery, including operations, service excellence, information technology, platform technology client management, and human resources. Prior to joining Sutherland in 2011, he was the managing director for SITEL India. During his tenure, Rajneesh also managed their operations in the United States, Canada, United Kingdom, and Philippines.

Chief Information Officer

Sanjeev joined Sutherland in 2016 and leads the integration of technology throughout the company. His extensive experience includes executive leadership roles in operations, IT, and organizational leadership at Genpact, STG International, and Amdahl. He has been a successful entrepreneur having led the public listing of STG international. A recognized industry leader in Cloud and Digital Transformation, Sanjeev has served on advisory boards for some of the most prestigious IT companies, including Oracle, Avaya, and EMC. He has also been part of the WSJ CIO forum and an advisor to the Gartner Symposium.

Chief Technology Officer

Doug joined Sutherland in 2016 and is responsible for global technology operations and product development, as well as our innovation roadmap and expanding intellectual property footprint. Doug has extensive experience leading product development, mergers and acquisitions integrations, ERP implementations, and technology transformations. Prior to Sutherland, Doug served for eight years as the chief information officer for ABM and has held senior level positions at Sony Research Labs, Verifone, and Panasonic.

Executive Vice President, IT Services

In a career spanning more than 28 years, Preeti has held several leadership positions at large organizations. Her last assignment was with Microsoft where she delivered high quality digital transformation. Earlier as the chief executive officer of Birlasoft, she led a three-year transformation through strategic, operational, and commercial excellence programs. A recipient of the 2014 global CEO award and a global women entrepreneur award in 2010, Preeti’s strength lies in leading transformations, shepherding companies beyond their traditional strengths, and enabling them to innovate within their organizations.

Chief Commercial Officer

K.S. has over 28 years of executive leadership experience. At Sutherland, he is responsible for the Global Initiatives Group which oversees planning and developing new service centers as the company expands its global footprint. Prior to joining Sutherland, he served as president of Rathi Alloys & Steel Ltd.

President Sutherland Digital, Technology, and Media & Communications

Andy brings over 20 years of experience in innovation through product and service development, new business formation, and strategic partnering in both large global and early-stage companies. Andy joined the Sutherland team in 2016 and is responsible for digital practices which support clients’ efforts using design transformational consulting, analytics, and technology platforms and tools. Andy also leads the media & communications and technology industry business units. Prior to Sutherland, he held executive positions at Frog, Accenture Mobility Services, Idealab, and PwC.

Chief Marketing Officer

Ben brings over 20 years of experience growing brands within regulated industries and managing complex marketing programs in both B2B and B2C businesses. He joined Sutherland in 2016 from Surescripts where he had responsibility for all aspects of marketing. Ben also held executive positions at American Express and Charles Schwab Corporation, overseeing advertising, agency relations, brand, and digital marketing.