Our Leadership

Dilip Vellodi

Chairman & CEO

Doug Gilbert

CIO and Chief Digital Officer

Matthew Collier

Chief Strategic Alliance Officer & CEO of Sutherland Health Solutions

Matt Collier

John Abou

CEO Technology Media and Communications

John Abou

Anju Talwar

Chief Solutions Officer

Banwari Agarwal

Global Head of Intelligent Process Automation and Banking, Financial Services and Insurance (BFSI)

Vishal Bhatnagar

Head of Europe

K.S. Kumar

Chief Commercial Officer

James L. Lusk

Chief Financial Officer

Iris Goldfein

Chief People Officer

iris goldfien

Ashok Jain

Vice Chairman

Dilip Vellodi

Dilip is the founder, chairman, and chief executive officer of Sutherland. He is a leading authority on global business process transformation, and pioneered the “RightSourcing™ Delivery Model” – a model designed to deliver quality, scalability, and optimum cost-effectiveness by tapping and deploying best-in-class global talent.

Dilip’s visionary leadership has propelled Sutherland over the last 30 years to become a leading and innovative provider of customized business and knowledge process solutions to leading global players in multiple, major industries. His enlightened approach and incisive leadership has resulted in Sutherland being repeatedly recognized for business and operational excellence.

Doug Gilbert

Doug is our Chief Information Officer and Chief Digital Officer. He has extensive experience leading product development, M&A integrations, ERP implementations and technology transformation.

He’s responsible for all technology functions, digital platforms, IT Services, product development and technology partnerships and development.

Matthew Collier

Matt is our Chief Strategic Alliance Officer and the CEO of Sutherland Healthcare Solutions. His extensive experience in healthcare spans medical technology, devices, payer, provider, retail, life sciences and pharma. He also has considerable experience working in venture-backed start up companies and healthcare strategy.

Matt is responsible for bringing all of Sutherland’s existing and new partnerships and alliances into a cohesive strategy that drives growth and reputational capital.

John Abou

John is the CEO of the Technology, Media, and Communication vertical at Sutherland. He’s held several other key leadership roles during his tenure, such as SVP of Global Business Development and Head of Delivery for the Americas. John’s core expertise is working within every aspect of the business development lifecycle, including the design, implementation and management of client relationships for some of the most recognized brands and partners in the world.

John is responsible for service delivery for the US, Canada, Colombia, Jamaica and Mexico. He has P&L ownership for the technology, media and communications vertical and is responsible for driving business development best practices throughout the organization.

Anju Talwar

Anju is our Chief Solutions Officer at Sutherland and previously held the role of Chief People Officer. She has extensive experience building people related businesses across global marketing including countries in the developing world. She’s worked across operations, P&L management, quality, training and recruitment in various industries.

Anju oversees the functions of sales support from proposals, bidding, developing effective solutions, embedding digital assets to pricing and onboarding new clients through project managing transitions. In addition to this, Anju also works with verticals and horizontals on offering development.

Banwari Agarwal

Banwari is Sutherland’s Global Head of Intelligent Process Automation and Banking, Financial Services and Insurance (BFSI). Banwari brings with him extensive insights and experience on Digital technologies and Operations including driving innovation and change at the highest levels of global business.

Banwari is responsible for leading strategy and growth in BFSI business as well as driving Sutherland’s expansion in Intelligent Automation across all industries.

Vishal Bhatnagar

Vishal is Sutherland’s Head of Europe. Vishal brings with him extensive experience as a tech-commercial leader in products, services and consulting,

Vishal is responsible for leading Sutherland’s business strategy in Europe, leveraging a combination of people, process and technology to humanize digital for large enterprises in the B2C space, enabling top brands to deliver differentiated customer experience and increase engagement, retention and revenue.

K.S. Kumar

K.S. Kumar is Sutherland’s Chief Commercial Officer. He has been with the company for almost 20 years holding roles of increasing responsibility. K.S. has diverse experience managing large projects across industries such as hospitality, infrastructure, technology, logistics and manufacturing. He’s passionate about mentoring and community development.

K.S. is responsible for global expansion efforts, ally physical assets, key market development and client relationship management as well as leading all government and community affairs partnerships.

James L. Lusk

Jim is the Chief Financial Officer at Sutherland. He is a critical business partner to the Chairman and CEO and provides strategic operational and financial guidance to grow the business. He has over 30 years of business management experience, mainly within telecommunications and pharmaceutical firms.

Jim is responsible for finance, accounting, treasury, financial planning and analysis, tax, internal audit, Sarbanes Oxley adherence, ethics and compliance, risk management, contract management, legal, procurement, travel, shared services business finance, and investment strategies.

Iris Goldfein

Iris is the Chief People Officer at Sutherland. She has also served on Sutherland’s Advisory Board. Iris is known throughout the industry as one of the most progressive thinkers and thought leaders today. Iris has held multiple board positions with outsourcing and consulting firms and she is also the co-founder and CEO of defyinggravity.life.

Iris is responsible for leading all aspects of Sutherland’s human resources strategy, design, and execution on a global basis. She oversees sourcing of personnel, rewards and compensation and skills development.

Ashok Jain

Ashok is the Vice Chairman at Sutherland. Prior to this role, he was Chief Operating Officer at Sutherland for fourteen years. Ashok has over 30 years of business development and operations management experience with a history and track record of building high-growth technology-led global sales, delivery, and process transformation companies.

Ashok is also responsible for leading the pursuits of our most complex deals.

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