Our Leadership

Chairman & Chief Executive Officer

Dilip is the founder, chairman, and chief executive officer of Sutherland. He is a leading authority on global business process transformation, and pioneered the “RightSourcing™ Delivery Model” – a model designed to deliver quality, scalability, and optimum cost-effectiveness by tapping and deploying best-in-class global talent. Dilip’s visionary leadership has propelled Sutherland over the last 30 years to become a leading and innovative provider of customized business and knowledge process solutions to leading global players in multiple, major industries. His enlightened approach and incisive leadership has resulted in Sutherland being repeatedly recognized for business and operational excellence.

Vice Chairman

With more than 31 years of business development and operations management experience, Ashok has a strong track record of building high-growth technology-led global sales, delivery, and transformation businesses. Before joining Sutherland, he was the executive vice president and on many boards of HCL Technologies’ companies, where he grew their global operations as part of the leadership team that took the company public. Prior to his role as Sutherland’s Vice Chairman, Ashok served as Chief Operating Officer for 15 years.

Chief Operating Officer

Kannan has over 28 years of experience at multinational corporations in various leadership positions spanning across finance, strategic planning, secretarial, legal, operations, mergers and acquisitions, and general management prior to his process transformation and operations experience. Previously, Kannan was the managing director and lead for Accenture Operations, leading a global team of over 100,000 professionals, transforming global operations of hundreds of clients in the areas of finance, human resources, procurement, life science, healthcare, supply chain, customer relationship management, pharmaceuticals, banking & financial services, digital marketing, and more. Kannan spearheaded digital transformation in operations through robotic process automation, artificial intelligence, and machine learning enabled through analytics. Prior to Accenture, Kannan held several leadership positions in Tata group, Pepsico, American Express, JP Morgan Chase, and Hewlett Packard.

Chief Financial Officer

Jim has more than 25 years of experience in business management and is responsible for the company’s corporate controllership, treasury, tax, financial reporting and analysis, strategic planning and analysis, and accounting matters. Prior to joining Sutherland, he served as executive vice president and chief financial officer of ABM.

Chief Business Development Officer

Darin brings 28 years of global process transformation experience to Sutherland where he is responsible for driving the Innovation and Experience practices. Prior to joining Sutherland in 2014, Darin was senior vice president of client managing directors at Xerox Business Services, where he led an elite team of executives assigned to strategically engage and impact Xerox’s top-tier global clients.

Chief People Officer

Erika joined Sutherland in 2018 to drive growth, high performance, and retention for the global employee base. She brings over 25 years of experience in human resources, organization development and change, merger integration, performance management, and compensation in professional services companies. Prior to joining Sutherland, Erika was the senior vice president of human resources for Avanade, a technology services joint venture between Microsoft and Accenture. Erika began her career at Deloitte as a human capital consultant in healthcare, insurance, and consumer products, and later served as the human resources leader.

Chief Solutions Officer

Anju joined Sutherland in 2015 as the leader of global organizational excellence, responsible for standardization, optimization, and transformation for all functions, as well as core service delivery across our delivery centers. Anju was also accountable for operational training, quality, transitions, and workforce management as operational support, with the goal of driving automation and digitization to deliver efficiencies. She transitioned to the Chief People Officer role in 2017. During this time, she focused on continuing the transformational work tied to talent acquisition and the development of employees, and established the overall ‘people supply chain’ process. In her current role of Chief Solutions Officer, Anju is responsible for supporting pre-sales and proposal development, developing solutions that meet client needs, and positioning Sutherland to win more in the market in the face of stiff competition, at the right price. Prior to Sutherland, Anju held senior leadership positions at American Express, Genpact, and The Skills Academy.

CIO and Chief Digital Officer

Doug joined Sutherland in 2016 and is responsible for global technology operations and product development, as well as our innovation roadmap and expanding intellectual property footprint. Doug has extensive experience leading product development, mergers and acquisitions integrations, ERP implementations, and technology transformations. Prior to Sutherland, Doug served for eight years as the chief information officer for ABM and has held senior level positions at Sony Research Labs, Verifone, and Panasonic.

Chief Commercial Officer

K.S. has over 28 years of executive leadership experience. At Sutherland, he is responsible for the Global Initiatives Group which oversees planning and developing new service centers as the company expands its global footprint. Prior to joining Sutherland, he served as president of Rathi Alloys & Steel Ltd.