Dilip is the founder, chairman, and chief executive officer of Sutherland. He is a leading authority on global business process transformation, and pioneered the “RightSourcing™ Delivery Model” – a model designed to deliver quality, scalability, and optimum cost-effectiveness by tapping and deploying best-in-class global talent.
Dilip’s visionary leadership has propelled Sutherland over the last 30 years to become a leading and innovative provider of customized business and knowledge process solutions to leading global players in multiple, major industries. His enlightened approach and incisive leadership has resulted in Sutherland being repeatedly recognized for business and operational excellence.
Doug is our Chief Information Officer and Chief Digital Officer. He has extensive experience leading product development, M&A integrations, ERP implementations and technology transformation.
He’s responsible for all technology functions, digital platforms, IT Services, product development and technology partnerships and development.
Fabrice is our Chief Transformation and Innovation Officer. He has experience in building global digital transformation practices, focusing on enabling clients with their digital strategies and transformation journeys through technology, data and artificial intelligence.
Fabrice has pioneered multiple digital practices at marquis technology and consulting companies, leading the re-invention of digital and data products across industries.
Matt is our Chief Strategic Alliance Officer and the CEO of Sutherland Healthcare Solutions. His extensive experience in healthcare spans medical technology, devices, payer, provider, retail, life sciences and pharma. He also has considerable experience working in venture-backed start up companies and healthcare strategy.
Matt is responsible for bringing all of Sutherland’s existing and new partnerships and alliances into a cohesive strategy that drives growth and reputational capital.
John is the CEO of the Technology, Media, and Communication vertical at Sutherland. He’s held several other key leadership roles during his tenure, such as SVP of Global Business Development and Head of Delivery for the Americas. John’s core expertise is working within every aspect of the business development lifecycle, including the design, implementation and management of client relationships for some of the most recognized brands and partners in the world.
John is responsible for service delivery for the US, Canada, Colombia, Jamaica and Mexico. He has P&L ownership for the technology, media and communications vertical and is responsible for driving business development best practices throughout the organization.
Anju is our Chief Solutions Officer at Sutherland and previously held the role of Chief People Officer. She has extensive experience building people related businesses across global marketing including countries in the developing world. She’s worked across operations, P&L management, quality, training and recruitment in various industries.
Anju oversees the functions of sales support from proposals, bidding, developing effective solutions, embedding digital assets to pricing and onboarding new clients through project managing transitions. In addition to this, Anju also works with verticals and horizontals on offering development.
Banwari is Chief Executive Officer of Sutherland’s Banking, Financial Services and Insurance (BFSI) business. He is also responsible for Sutherland’s Digital Finance, Digital Engineering and Intelligent Automation businesses across all industry verticals.
Banwari affords our clients with extensive insights and experience on digital technologies and operations, including driving innovation and change at the highest levels of global business.
Ranjit is the global head of service delivery and healthcare operations. He’s held several key positions in his 15+ year tenure, most notably driving transformation of the healthcare practice. Ranjit has also been critical to the success and subsequent growth of Sutherland’s portfolio of acquisitions.
Ranjit is responsible for service delivery operational excellence across all sites worldwide. He ensures customer delight throughout the delivery lifecycle through technology-enabled operations, process reengineering, operations research and identifying digital transformation and innovation opportunities.
Harita Gupta is Sutherland’s Head of Asia Pacific. Her focus is to establish Sutherland as a true Digital Transformation & Innovation partner for clients, while ensuring that Sutherland continues to be a great place to work for our people.
Harita brings vast experience in the Digital and IT/ITES services sector having worked with Global IT majors.
Post-pandemic, Harita is leading her teams to explore new and future-ready business and work models.
Vishal is Sutherland’s Head of Europe. Vishal brings with him extensive experience as a tech-commercial leader in products, services and consulting,
Vishal is responsible for leading Sutherland’s business strategy in Europe, leveraging a combination of people, process and technology to humanize digital for large enterprises in the B2C space, enabling top brands to deliver differentiated customer experience and increase engagement, retention and revenue.
K.S. Kumar is Sutherland’s Chief Commercial Officer. He has been with the company for almost 20 years holding roles of increasing responsibility. K.S. has diverse experience managing large projects across industries such as hospitality, infrastructure, technology, logistics and manufacturing. He’s passionate about mentoring and community development.
K.S. is responsible for global expansion efforts, ally physical assets, key market development and client relationship management as well as leading all government and community affairs partnerships.
James L. Lusk
Jim is the Chief Financial Officer at Sutherland. He is a critical business partner to the Chairman and CEO and provides strategic operational and financial guidance to grow the business. He has over 30 years of business management experience, mainly within telecommunications and pharmaceutical firms.
Jim is responsible for finance, accounting, treasury, financial planning and analysis, tax, internal audit, Sarbanes Oxley adherence, ethics and compliance, risk management, contract management, legal, procurement, travel, shared services business finance, and investment strategies.
Ashok is the Vice Chairman at Sutherland. Prior to this role, he was Chief Operating Officer at Sutherland for fourteen years. Ashok has over 30 years of business development and operations management experience with a history and track record of building high-growth technology-led global sales, delivery, and process transformation companies.
Ashok is also responsible for leading the pursuits of our most complex deals.