Delivering Customer Value Across the Sales to Service Value Chain
The Property and Casualty (P&C) insurance industry faces challenges such as climate change, emerging technologies, rising customer expectations, and complex regulations. To stay competitive, insurers must develop robust risk models and leverage technology.
Our solutions span the entire sales and service value chain, from policy acquisition and processing to claims. Leveraging our proprietary and partner solutions, we deliver high-value results to personal, commercial, and specialty insurers. We deliver:
- Integrated and scalable operations from sales to claims, seamlessly combining digital systems and data for a swift and efficient process.
- A cohesive mix of proprietary and partner CX automation, analytics, and AI platforms, customizing the customer experience and enhancing retention rates.
- Process-led digitization specifically designed for complex middle market and reinsurance businesses, built on a strong foundation of business expertise and domain knowledge.
- With one of the largest P&C licensed talent pools and an in-house licensing academy, our agents provide empathetic care to claimants and deliver exceptional CX.
Client Stories with NEXT Insurance: Co-creating Retailization of Insurance Customer Experience with Sutherland
Client Stories with ARGO Insurance: 14 Years of Transformation and Dependable Service
Interview: Hiscox USA CEO on Partnering with Sutherland
Claims Generative AI Solution
Our Solutions
Driving transformative outcomes for P&C players worldwide with digital-first, experience-led strategies.
Personal Insurance
As the personal insurance industry experiences turbulent times with evolving client preferences, digital expectations, and workforce dynamics, Sutherland’s digital solution suite empowers global carriers to achieve sustainable business outcomes including growth, exceptional CX, operational efficiency, and overall effectiveness.
Our Services
- Policy Acquisition. With over 700 licensed in-house agents, we combine deep operational experience in policy acquisition to impact your top line and conversion rates.
- New Business and Underwriting Support. Our “human in the loop” operations, combined with connected underwriting platform modules, offer an end-to-end solution that drives speed-to-quote for large commercial and specialty insurers.
- Distribution Management. We enable virtual agents to deliver digitized client communication, driving faster quote and bind services.
- Policy Servicing. Our customer service and back-office solutions expand your ability to improve speed, transforming the experience for customers, agents, and brokers.
- Claims Support. We offer thoughtfully curated digital solutions across the spectrum of claims services, helping agents deliver claims settlements with speed and better accuracy.
- Reinsurance Operations (Treaty and Facultative). We help reinsurers focus on their core business by removing administrative burden.
Commercial Insurance
For commercial insurers, opportunity lies not only in discovering new markets, but in capturing more market share. Sutherland, as a partner of choice for commercial insurers, offers sales and domain expertise alongside digital accelerators and solutions, enabling greenfield policy acquisition setup and successfully driving committed revenue growth.
Our Services
- Policy Acquisition. With over 700 licensed in-house agents, we combine deep operational experience in policy acquisition to impact your top line and conversion rates.
- New Business and Underwriting Support. Our “human in the loop” operations, combined with connected underwriting platform modules, offer an end-to-end solution that drives speed-to-quote for large commercial and specialty insurers.
- Distribution Management. We enable virtual agents to deliver digitized client communication, driving faster quote and bind services.
- Policy Servicing. Our customer service and back-office solutions expand your ability to improve speed, transforming the experience for customers, agents, and brokers.
- Claims Support. We offer thoughtfully curated digital solutions across the spectrum of claims services, helping agents deliver claims settlements with speed and better accuracy.
- Reinsurance Operations (Treaty and Facultative). We help reinsurers focus on their core business by removing administrative burden.
Specialty Insurance
Amid the soaring demand for specialty insurance due to evolving business models, Sutherland’s digitalized service delivery ecosystem and domain expertise enable carriers to deliver top-notch service experiences at optimized costs. Our scalable and flexible solutions cater to diverse lines of business and clients, including businesses and individuals, across the specialty insurance landscape.
Our Services
- Policy Acquisition. With over 700 licensed in-house agents, we combine deep operational experience in policy acquisition to impact your top line and conversion rates.
- New Business and Underwriting Support. Our “human in the loop” operations, combined with connected underwriting platform modules, offer an end-to-end solution that drives speed-to-quote for large commercial and specialty insurers.
- Distribution Management. We enable virtual agents to deliver digitized client communication, driving faster quote and bind services.
- Policy Servicing. Our customer service and back-office solutions expand your ability to improve speed, transforming the experience for customers, agents, and brokers.
- Claims Support. We offer thoughtfully curated digital solutions across the spectrum of claims services, helping agents deliver claims settlements with speed and better accuracy.
- Reinsurance Operations (Treaty and Facultative). We help reinsurers focus on their core business by removing administrative burden.
Sutherland CognilinkClaims
Sutherland CognilinkClaims reimagines claims to reduce fraud and costs, accelerating positive outcomes. Built with Sutherland’s AI, analytics, and automation expertise this this cutting-edge P&C solution enhances the claims journey and delivers an exceptional stakeholder experience.
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Platforms
CX core
Omnichannel customer experience platform
<strong>Sutherland Connect</strong>®AI-based customer interaction analytics platform
<strong>Sutherland CX360</strong>™Conversational AI solution, with integrated voice and text automation
<strong>Conversational AI</strong>Cognitive knowledge base, with Next Best Action (NBA)
<strong><strong>Sutherland HelpTree and Cognitive Knowledge Engine (CKE)</strong></strong>AI-augmented analytics and integrated transactional desktop solution
AI-driven agent support and knowledge suggestion solution
Sutherland Agent AssistDigital core
Digitization@Source, with advanced NLP, ML, and OCR Capabilities
<strong><strong>Extract</strong></strong>Innovative hyperautomation platform with intelligent workflow, custom rule management, intelligent automation, and ML models
<strong>Robility®</strong>Orchestration platform for unification of discrete legacy systems
NLP-based embedded translation platform for digital channels
<strong><strong>Sutherland Translate AI<em>®</em></strong></strong>Proprietary solution for IT service management, with remote diagnosis and solution recommendation for cyber risk protection
<strong><strong><strong>SmartLeap<strong>®</strong></strong></strong></strong> HelpTreeA platform solution for remote workforce integration
Sutherland Sentinel AI® /Anywhere®Data core
Proprietary risk-modeling platform for catastrophe modeling
AI solution for data enrichment through internal and external sources for comprehensive risk assessment
AI-powered tool to assist underwriters in evaluating and scoring submissions with greater accuracy and efficiency
Proprietary collections analytics platform, with AI and machine learning capabilities to predict delinquency and improve collections
D2C and partner policies analytics model, with key insights to increase customer lifetime value
Proprietary solution to automate and streamline the claims management
Unlocking Digital Performance
Trusted Partner to Global Brands
50% digitization of P&C operations. We are trusted transformation partners to some of the leading insurance brands in the world.
Efficient Claims Management
40% zero-touch claims. Optimize processing times, improve accuracy, and enhance customer experience during claims handling.
Operational Efficiency
70% reduction in FNOL handling time. 87.5% improvement in speed for final reviewable submission. Enhance efficiency by automating processes such as underwriting, claims processing, and policy management.
Enhanced Customer Experience
10M+ voice and digital interactions across sales and servicing. 98+% see an improvement in CSAT. Achieve higher customer satisfaction and loyalty with improved service delivery and faster claims processing.
Recognized by Those in the Know
Leader in Everest Group Property & Casualty Insurance BPS Peak Matrix 2023
