Delivering Customer Value Across the Sales to Service Value Chain
The Property and Casualty (P&C) insurance industry faces challenges such as climate change, emerging technologies, rising customer expectations, and complex regulations. To stay competitive, insurers must develop robust risk models and leverage technology.
Our solutions span the entire sales and service value chain, from policy acquisition and processing to claims. Leveraging our proprietary and partner solutions, we deliver high-value results to personal, commercial, and specialty insurers. We deliver:
- Integrated and scalable operations from sales to claims, seamlessly combining digital systems and data for a swift and efficient process.
- A cohesive mix of proprietary and partner CX automation, analytics, and AI platforms, customizing the customer experience and enhancing retention rates.
- Process-led digitization specifically designed for complex middle market and reinsurance businesses, built on a strong foundation of business expertise and domain knowledge.
- With one of the largest P&C licensed talent pools and an in-house licensing academy, our agents provide empathetic care to claimants and deliver exceptional CX.
Interview: Hiscox USA CEO on Partnering with Sutherland
Claims Generative AI Solution
Our Solutions
Driving transformative outcomes for P&C players worldwide with digital-first, experience-led strategies.
Personal Insurance
Commercial Insurance
Specialty Insurance
Sutherland CognilinkClaims
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Platforms
CX core
Omnichannel customer experience platform
<strong>Sutherland Connect</strong>®AI-based customer interaction analytics platform
<strong>Sutherland CX360</strong>™Conversational AI solution, with integrated voice and text automation
<strong>Conversational AI</strong>Cognitive knowledge base, with Next Best Action (NBA)
<strong><strong>Sutherland HelpTree and Cognitive Knowledge Engine (CKE)</strong></strong>AI-augmented analytics and integrated transactional desktop solution
AI-driven agent support and knowledge suggestion solution
Sutherland Agent AssistDigital core
Digitization@Source, with advanced NLP, ML, and OCR Capabilities
<strong><strong>Extract</strong></strong>Innovative hyperautomation platform with intelligent workflow, custom rule management, intelligent automation, and ML models
<strong>Robility®</strong>Orchestration platform for unification of discrete legacy systems
NLP-based embedded translation platform for digital channels
<strong><strong>Sutherland Translate AI<em>®</em></strong></strong>Proprietary solution for IT service management, with remote diagnosis and solution recommendation for cyber risk protection
<strong><strong><strong>SmartLeap<strong>®</strong></strong></strong></strong> HelpTreeA platform solution for remote workforce integration
Sutherland Sentinel AI® /Anywhere®Data core
Proprietary risk-modeling platform for catastrophe modeling
AI solution for data enrichment through internal and external sources for comprehensive risk assessment
AI-powered tool to assist underwriters in evaluating and scoring submissions with greater accuracy and efficiency
Proprietary collections analytics platform, with AI and machine learning capabilities to predict delinquency and improve collections
D2C and partner policies analytics model, with key insights to increase customer lifetime value
Proprietary solution to automate and streamline the claims management
Unlocking Digital Performance
Trusted Partner to Global Brands
50% digitization of P&C operations. We are trusted transformation partners to some of the leading insurance brands in the world.
Efficient Claims Management
40% zero-touch claims. Optimize processing times, improve accuracy, and enhance customer experience during claims handling.
Operational Efficiency
70% reduction in FNOL handling time. 87.5% improvement in speed for final reviewable submission. Enhance efficiency by automating processes such as underwriting, claims processing, and policy management.
Enhanced Customer Experience
10M+ voice and digital interactions across sales and servicing. 98+% see an improvement in CSAT. Achieve higher customer satisfaction and loyalty with improved service delivery and faster claims processing.
Recognized by Those in the Know
Leader in Everest Group Property & Casualty Insurance BPS Peak Matrix 2023
