Life Insurance

In today’s consumer-driven, competitive environment, Sutherland can solve several key business challenges specific to the Life Insurance sector. From achieving greater agility and increasing operational efficiencies to better managing regulatory changes and improving the customer experience and increasing loyalty, we streamline and automate processes with a focus on your customers.

Explore the range of Life Insurance services that are available through Sutherland’s Digital, Business Process, and Customer Engagement Transformation service areas:

Digital Services

Digital Services

The bar for digital experiences is being raised around the world—often augmenting or even replacing people driven processes. Sutherland works to create delightful digital-led customer experiences that produce business results as well. Win, win.

Customer Engagement Services

Customer Engagement Services

Acquisition and Enrollment
Sutherland can support top-line revenue growth by serving as an extension of your insurance sales team. Licensed in 50 states and D.C., our team of agents can provide support to your organization by effectively communicating quotes, underwriting, sales, premium processing, and providing exceptional customer service.

Care and Support
A recognized leader in delivering superior customer service, Sutherland provides voice and digital customer service to a diverse base of Property & Casualty insurance carriers in the US, UK, Canada, Mexico, Chile, Columbia, Panama, and India.

Business Process Services

Business Process Services

Finance & Accounting (F&A)
Sutherland’s team of finance and accounting experts can drive efficiencies to your life insurance organization through handling account reconciliation, actuarial support, billing and collections, financial reporting, accounts payable, and general accounting activities. This allows your team to improve the quality of current processing, gain transparency, and reduce cost, and your carbon footprint.

Collections
Sutherland’s collections professionals can reduce your organization’s days sales outstanding and collect payments from your customers. By partnering with Sutherland, you can focus on more vital tasks, while we collect valuable revenue on your behalf.

Claims Processing
We can serve as an extension of your business and streamline processes in your life insurance claims operation. Our team of experts can centralize your claims processing to receive, investigate and act on claims filed by insureds. With Sutherland handling the multiple administrative and tactical layers of your business, you can better focus on your core competencies.

Underwriting Support and Document Management
An expert in underwriting support and document management, Sutherland can increase efficiencies in your process, enabling you to write more business in a shorter amount of time. Our team of experts can automate the submission, binding, and quoting components of the underwriting process.