Unlocking New Growth Opportunities and Operational Efficiency
The travel industry has had to adapt for the hyper-personalized experiences that consumers now expect. Travel businesses must transition to asset-light and efficient operating models, leveraging predictive processes to protect margins.
Cloud, automation, cognitive analytics, and AI have made digitizing overall operations a priority. Our domain-led Business Process as a Service model, combined with our unique blend of consulting, technology, and service, helps you:
- Transform the Omnichannel Customer Journey. Leverage AI algorithms to analyze large data sets, understand customer behavior, preferences, and intent in real-time so you can anticipate customer needs and deliver personalized interactions across channels.
- Lower the Cost of Doing Business. Leveraging advanced analytics, AI algorithms, and machine learning, we help organizations optimize processes, automate repetitive tasks, and transform traditional workflows to unlock new levels of productivity.
- Unlock an Outcome-Based Partnership Model. From a 360° view of the customer journey to agent incentive management, we align performance and commercials to your business strategy.
- Deliver Hyper-Personalized Engagement. Leverage data and insights to enable unforgettable customer experiences.
Riyadh Air Partners with Sutherland to Build Digital-first Finance Operations with Intelligent Automation
Segments We Serve
Leveraging digital innovation and business process excellence, we help sectors across the Travel, Transportation and Logistics industries optimize operations, enhance CX and EX, and foster revenue growth.
Airlines
Our solutions enhance customer-facing operations while delivering airline-specific finance processes to stay ahead on the innovation curve.
Front Office
- Reservations, Sales, and Guest Relations
- Loyalty Management
- Trust and Safety
- Social Media Management
Mid, Back Office
- Fare and Tax Audit
- Direct Operating Cost Audit
- Queues Management
- Fulfillment and Ticketing
- ARC and BSP Settlement
- Refund Claims Processing
- Fares and Contracts Filing
Travel, Hospitality, and Shared Economy
Our omnichannel solutions for hospitality cater to all operating models – from franchisee-driven to owner-operated.
Front Office
- Reservations, Sales, and Guest Relations
- Loyalty Management
- Trust and Safety
- Social Media Management
- Partner / Supplier Success
Mid, Back Office
- Content Management
- Queues Management
- Fulfillment and Ticketing
- ARC and BSP Settlement
- Refund Claims Processing
- Sanctions Screening
- Fares and Contracts Filing
Transportation and Logistics
Our comprehensive and flexible suite of services employ best-in-class practices and tools to connect sales, service, and back-office operations.
Front Office
- Order Management
- Returns Management
- Supply Chain Visibility
- Cargo Bookings
- Journey Management
- Operations and Fleet Administration
Back Office
- Order Processing
- Contract Filing
- Pricing Operations
- Customs Brokerage Processing
- Document Management (Bill of Lading)
- Reverse Logistics
- Automated Billing and Audits
- Supply Chain Operations (Plan, Procure, Make, Store, and Transport)
- Freight Audit
- Warehouse Management
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Testimonials
Recognized by Those in the Know
Placed in ‘Star Performer’ category in its 2023 Peak Matrix Assessment for Finance and Accounting Outsourcing
Placed in the ‘Horizon 3’ category of the HFS Horizons: The Best Market Leader for Travel, Hospitality, and Logistics Service providers 2023
Unlocking Digital Performance
Trusted Partner to Global Brands
#1 network partner consistently across clients. $1B+ revenue generated for travel clients. We are trusted transformation partners to iconic brands worldwide.
Industry-Leading Domain Expertise
30M+ omnichannel customer Interactions. 190+ million back-office transactions. Leverage specialized domain expertise, and industry best practices to augment internal capabilities.
Industry-Leading Innovation
With 200+ unique inventions under several patents across AI and other emerging technologies, we have developed and deployed several proprietary platforms in this space.
Outcome-Based Partnership Model
40%+ outcome-based contracts. With our industry-leading shared success partnership model, we win when you win.
FEATURED INSIGHTS
Taking Flight: How Generative AI Has Become a Runway for the Airline Industry’s Transformation
Our Services
The industry’s modern revenue accounting platform, transforming your finance function into a more lean and agile unit.
Sutherland altra®Reimagine your customer lifecycle with a 360° view from our cloud-based omnichannel customer experience platform.
Sutherland Connect®A translation solution that matches your brand’s unique context requirements while delivering speed to market and expediting new-market entry without expanding footprint.
Sutherland Translate AI®Analyze every customer interaction and turn them into actionable insights, no matter what part of your enterprise touches them.
Sutherland CX360™Deliver, measure, and optimize your customer experience with our AI-powered suite of Consumer Experience Analytics (CXA) solutions.
Data and AnalyticsOur IA solutions combine market-leading expertise with intelligent technology and process capabilities to deliver maximum ROI.
Intelligent AutomationWe deliver meaningful business outcomes and Straight-Through Processing (STP) via a suite of digital finance offerings.
Digital Finance
