Empowering Digital Excellence for Modern Manufacturing
Today, global enterprises are reimagining business and operating models to build resilience and future-proof their operations. This requires continuous innovation, portfolio diversification, and strategic cost management, all while maintaining a relentless focus on delivering exceptional customer experiences and quality.
As technology advances and customer expectations escalate, agility, adaptability, and ecosystem-wide collaboration are imperative. In a competitive landscape, seamless integration and real-time collaboration across the manufacturing and supply chain are vital to elevating experiences for employees, partners, and customers.
At Sutherland, we redefine and elevate business processes by delivering advanced solutions across manufacturing and supply chain operations.
- Drive Efficiency and Optimize Costs using intelligent automation and AI analytics to streamline workflows, boost productivity, and lower expenses through data-driven automation.
- Adopt a Digital-First Strategy with cloud and advanced analytics to enhance agility, collaboration, and visibility while reducing manual tasks and accelerating development.
- Transform the Omnichannel Experience by leveraging real-time data to optimize inventory, scheduling, and delivery, creating faster, personalized experiences and driving growth.
Segments We Serve
Using digital interventions, automation, and business process excellence, we help sectors across the Manufacturing industries (Discrete and Process Manufacturing, Automotive, and Aviation & Aerospace) optimize their operations, improve productivity, and enhance employee, partner, and customer experiences.
Discrete Manufacturing and Process Manufacturing
Digital transformation and enhanced connectivity are reshaping key dimensions of the manufacturing sector. At Sutherland, we partner with clients by seamlessly integrating traditional solutions with Industry 4.0 technologies to unlock more efficient, agile, and outcome-driven processes.
Front-Office:
- Order Fulfillment & Inventory Management: Streamline order processing with automated workflows, optimize inventory using real-time analytics, and enhance visibility to minimize stock issues.
- Customer Acquisition & Sales: Leverage data-driven insights to target customers, implement personalized marketing, and optimize the sales process.
- Customer On-boarding & KYC: Simplify onboarding through digital platforms and automated KYC, ensure compliance with secure verification, and enhance the experience with seamless interfaces.
- Customer Service and Support: Deliver personalized support, improve resolution with integrated knowledge bases, and enhance experiences with sentiment analysis and feedback.
Mid-Office / Back-office:
- Digital Operations: Enhancing efficiency and agility through integrated digital solutions across the production and supply chain.
○ Digital Business Services – Optimizing AP, AR, R2R, FP&A, and finance processes with automation and analytics.
○ HR Operations – Elevating employee experience with digital onboarding, query handling, and engagement.
○ Source-to-Pay Support – Streamlining procurement, buyer support, spend management, and contract administration.
○ Service Contract Management – Digitally managing contract creation, compliance, tracking, and renewals. - Industry 4.0: Driving efficiency and innovation through intelligent automation, advanced analytics, and connected technologies.
○ Smart Factories: Real-time equipment monitoring and control, predictive maintenance, and enhanced worker safety through advanced digital technologies.
○ Connected Supply Chain: End-to-end track-and-trace capabilities, cargo monitoring, driver behavior management, end-to-end supply chain visibility, and streamlined shipping and brokerage operations. - Returns and Recall Management: Streamlining product returns and recalls with efficient processes, real-time tracking, and proactive issue resolution.
- Warranty Management: Comprehensive warranty management to streamline operations, enhance customer satisfaction, and deliver insights for continuous product improvement.
- Sustainability & ESG: Driving sustainable practices and compliance with Environmental, Social, and Governance (ESG) standards to ensure responsible operations.
Technology Services:
- Application Services: End-to-end management and optimization of enterprise applications to drive performance, agility, and business innovation.
- Application Migration and Modernization: AI-powered seamless migration and modernization of legacy applications for enhanced efficiency and scalability.
- Quality Engineering and Digital Assurance: Delivering best-in-class software quality assurance through advanced testing, automation, and continuous improvement practices.
- Product Engineering: Driving innovative product development with agile frameworks, advanced technologies, and a human-centric approach.
- Intelligent Process Automation: Automating business processes with AI-driven solutions to enhance efficiency, reduce costs, and improve results.
- Cloud Enablement and Migration: Empowering seamless cloud adoption with strategic planning, implementation, and management to optimize infrastructure.
- Digital Twin: Enabling comprehensive digital models that provide insights for optimizing performance, reducing downtime, and supporting strategic decisions.
Data and Analytics
We help organizations solve complex business problems and derive insights from data to support decision-making, identify cost-saving opportunities, and improve business outcomes.
Automotive
The automotive industry is undergoing a profound transformation driven by increasing customer demand for advanced technologies, connectivity, and electric vehicles. With a strong dependence on global supply chains, manufacturers must foster strategic collaboration with partners to effectively meet evolving market expectations.
Front-Office:
- Marketing Execution and Support: Delivering comprehensive marketing solutions for corporate entities, dealerships, and suppliers, enhancing brand visibility and engagement across the automotive ecosystem.
- Customer Acquisition: Leveraging data-driven strategies to attract and convert potential customers, maximizing market reach and sales opportunities.
- Sales and Dealer Management: Streamlining sales operations and optimizing dealer networks through advanced management tools and strategic support.
- Customer Service and Support: Providing end-to-end support, including order management, to ensure seamless customer experiences and efficient resolution of inquiries.
- After Market Services
○ Remote Diagnostics, Roadside Assistance, and Predictive Maintenance: Enabling proactive vehicle maintenance, real-time diagnostics, and comprehensive roadside support to enhance customer satisfaction and vehicle reliability.
○ Warehouse Automation and Shipping Documentation: Automating warehouse processes and optimizing shipping workflows to improve accuracy, efficiency, and turnaround times.
○ Order Management and Parts Replenishment: Streamlining order processing and inventory replenishment to ensure timely availability of automotive parts.
○ Training-as-a-Service for EVs: Delivering specialized training programs for electric vehicles, empowering staff with the skills needed for evolving automotive technologies.
○ Reporting: Providing comprehensive reporting and analytics to drive informed decision-making and strategic improvements in aftermarket operations.
Mid-Office / Back-office:
- Digital Operations: Enhancing efficiency and agility through integrated digital solutions across the production and supply chain.
○ Digital Business Services – Optimizing AP, AR, R2R, FP&A, and finance processes with automation and analytics.
○ HR Operations – Elevating employee experience with digital onboarding, query handling, and engagement.
○ Source-to-Pay Support – Streamlining procurement, buyer support, spend management, and contract administration.
○ Service Contract Management – Digitally managing contract creation, compliance, tracking, and renewals. - Fleet Management as a Service: Comprehensive fleet solutions encompassing leasing support, maintenance and repair management, and advanced telematics for real-time tracking and performance optimization.
- Industry 4.0: Driving efficiency and innovation through intelligent automation, advanced analytics, and connected technologies.
○ Smart Factories: Real-time equipment monitoring and control, predictive maintenance, and enhanced worker safety through advanced digital technologies.
○ Connected Supply Chain: End-to-end track-and-trace capabilities, cargo monitoring, driver behavior management, end-to-end supply chain visibility, and streamlined shipping and brokerage operations. - Returns and Recall Management: Streamlining product returns and recalls with efficient processes, real-time tracking, and proactive issue resolution.
- Warranty Management: Comprehensive warranty management to streamline operations, enhance customer satisfaction, and deliver insights for continuous product improvement.
- Sustainability & ESG: Driving sustainable practices and compliance with Environmental, Social, and Governance (ESG) standards to ensure responsible operations.
Technology Services:
- Application Services: End-to-end management and optimization of enterprise applications to drive performance, agility, and business innovation.
- Application Migration and Modernization: AI-powered seamless migration and modernization of legacy applications for enhanced efficiency and scalability.
- Quality Engineering and Digital Assurance: Delivering best-in-class software quality assurance through advanced testing, automation, and continuous improvement practices.
- Product Engineering: Driving innovative product development with agile frameworks, advanced technologies, and a human-centric approach.
- Intelligent Process Automation: Automating business processes with AI-driven solutions to enhance efficiency, reduce costs, and improve results.
Data and Analytics
We help organizations solve complex business problems and derive insights from data to support decision-making, identify cost-saving opportunities, and improve business outcomes.
Aviation & Aerospace
The Aviation and Aerospace industry faces persistent challenges from supply chain disruptions, workforce skill gaps, and evolving consumer demands. Embracing a digital-first strategy is essential to navigating these complexities, enhancing operational performance, and achieving sustainable results.
Front-Office:
- MRO Parts Audit: Systematic audits of MRO inventory and processes to ensure accuracy and compliance.
- MRO Document Management and Support: Streamlining and managing critical documentation for seamless MRO operations.
- Parts Analytics and Reporting: Leveraging data analytics to provide actionable insights into parts usage, trends, and inventory optimization.
- Procurement Logistics Support: Facilitating efficient procurement processes and logistics coordination for MRO parts.
- Demand Planning: Forecasting demand to align inventory and operations with market needs and production schedules.
- Replenishment Planning: Strategically managing replenishment processes to maintain optimal MRO stock levels.
Mid-Office / Back-office:
- Digital Operations: Enhancing efficiency and agility through integrated digital solutions across the production and supply chain.
○ Digital Business Services – Optimizing AP, AR, R2R, FP&A, and finance processes with automation and analytics.
○ HR Operations – Elevating employee experience with digital onboarding, query handling, and engagement.
○ Source-to-Pay Support – Streamlining procurement, buyer support, spend management, and contract administration. - Connected Supply Chain: End-to-end track-and-trace capabilities, cargo monitoring, driver behavior management, end-to-end supply chain visibility, and streamlined shipping and brokerage operations.
- Sustainability & ESG: Driving sustainable practices and compliance with Environmental, Social, and Governance (ESG) standards to ensure responsible operations.
Technology Services:
- Application Services: End-to-end management and optimization of enterprise applications to drive performance, agility, and business innovation.
- Application Migration and Modernization: AI-powered seamless migration and modernization of legacy applications for enhanced efficiency and scalability.
- Quality Engineering and Digital Assurance: Delivering best-in-class software quality assurance through advanced testing, automation, and continuous improvement practices.
- Product Engineering: Driving innovative product development with agile frameworks, advanced technologies, and a human-centric approach.
- Intelligent Process Automation: Automating business processes with AI-driven solutions to enhance efficiency, reduce costs, and improve results.
Data and Analytics
We help organizations solve complex business problems and derive insights from data to support decision-making, identify cost-saving opportunities, and improve business outcomes.
Unlocking Digital Performance
Trusted Partner to Global Brands
With a client base of 400+ global brands, with over half of them being Fortune 500 companies, we bring the innovation and cultural insight needed to support your unique business landscape. Whether leading focused transformations or managing complex operations, we act as an extension of your team, seamlessly handling business processes. From strategy to execution, we drive measurable results and deliver tangible value.
Industry-Leading Domain Expertise
With over a decade of experience in manufacturing domain and strategic partnerships with some of the largest manufacturing sector clients, we understand the industry’s complexities, from production inefficiencies to digital transformation needs. Our tailored solutions align with your strategic goals, optimizing every aspect of your operations.
Innovation at the Core
Transformation demands a balance between operational efficiency and scalable innovation. Through our global Digital Acceleration Centers, we partner with clients to turn visionary ideas into actionable solutions, aligning with current business needs and adapting for future evolution. Leveraging deep expertise and insights from millions of customer interactions, we deliver high-impact, cost-effective innovations that drive lasting value.
Outcome-Based Partnership Model
More than 40% of our client partnerships are outcome-based contracts. With our industry-leading outcome-based partnership model,we win when you win. Whether you’re at the beginning of your transformation journey or looking to fine-tune existing systems, we deliver tailored solutions that fit your DNA and drive the outcomes that matter most to you.
Advanced Capabilities
Accelerate innovation with our advanced capabilities, powered by over 200 patented inventions across AI and critical technologies. By integrating Industry 4.0 solutions into every aspect of your business, we help you meet evolving demands and achieve a competitive advantage. From enhancing customer experiences to automating processes, our digital solutions are scalable and tailored to your specific needs.
Embracing a Digital-First Approach with Our AI-powered Platforms
Analyze
Deliver actionable insights for strategic decision-making
Analyze every customer interaction and turn them into actionable insights, no matter what of your enterprise touches them
Sutherland CX360<strong>™</strong>Redesign complex business process
<strong>Prodigy</strong>Intelligent data extraction platform
Extract.AIAutomate
Maximize efficiency with autonomous operations
Robotic process automation
<strong><strong><strong>Robility<strong>®</strong></strong></strong></strong>Cloud based language extraction tool
<strong><strong><strong>Sutherland <strong>Translate AI<em>®</em></strong></strong></strong></strong>Digital assurance solution driven by automated test platform
<strong>CloudTestr</strong>Augment
Enhance human tasks with AI support for faster, more accurate autonomous operations
Digital platform solution for logistics and supply chain visibility and optimizations
<strong><strong><strong>eSeal®</strong></strong></strong>Cloud based IoT platform leveraging 5G and Edge computing to deliver operational efficiency, decision process and personalized customer experience
<strong>SutherlandOS</strong>Improve usability, effectiveness, and intelligence of your knowledge base with our knowledge management platform, powered by robust decision network architecture
<strong><strong><strong><strong>Sutherland Helptree</strong></strong></strong></strong>Oracle upgrade assistant
<strong>EBS Upgrade</strong>We deliver meaningful business outcomes and Straight-Through processing (STP) via a suite of digital finance offerings
<strong>Digital Finance</strong>From energy management to CO2 emissions reduction to repair and maintenance optimization, gain a complete view of your facilities in one united platform
<strong><strong>Intelligent Facilities Management</strong></strong>Our Partners
API management platform enabling businesses to design, secure, and scale APIs
API Management
AI-powered tools to enhance customer experience management.
Contact Center
Intelligent automation solutions to help businesses reimagine their operations
RPA/OCR
Cutting-edge communication and collaboration solutions for enhancing customer engagement.
Contact Center
With AWS, we consistently deliver innovation and tangible business value for clients.
Cloud Hosting, Data Warehouse
Cloud services enabling businesses to build, deploy, and manage enterprise applications.
Cloud Hosting, Data Warehouse
Enhancing data flow and providing seamless connectivity across your digital ecosystem.
API Management
Google’s AI-powered platform for creating conversational experiences through chatbots and voice assistants.
Contact Center
Contact center solutions for optimizing operations and enhancing customer experiences.
Contact Center
Unlock the power of scalable, secure, and innovative cloud solutions.
Cloud Hosting, Data Warehouse
Data management solutions for harnessing insights and scaling innovation.
Business Intelligence
Powerful data analytics and visualization tools for driving enhanced business performance.
Business Intelligence
Cloud-based accounting software that automates and improves accuracy in financial close processes.
R2R/P2P
Delivering cutting-edge enterprise solutions for accelerating digital transformation journeys.
CRM
Enabling integration of diverse systems and enhancing data connectivity.
API Management
With Oracle, we provide clients the comprehensive digital solutions they need to succeed.
Cloud Hosting
Powering actionable insights and data-driven decision-making at scale.
Business Intelligence
Harness the power of Salesforce’s CRM solutions to transform customer experience.
CRM
Comprehensive procurement and supply chain solutions for enhancing efficiency.
R2R/P2P
Solutions for streamlining travel and expense management processes.
R2R/P2P
Enabling organizations to scale advanced analytics and AI capabilities.
Business Intelligence
Enabling simplified digital workflows and enhanced service management capabilities.
CRM
With Snowflake, we help transform companies into data-driven enterprises.
Data Warehouse
Propelling data-driven decision-making with powerful visual analytics.
Business Intelligence
Advanced OCR technology for automating text extraction from images and documents.
RPA/OCR
Solutions for financial close automation and compliance.
R2R/P2P
With UIPath, we unlock the full potential of automation to drive agility and efficiency.
RPA/OCR
Enabling advanced customer engagement solutions for improving CX.
Contact Center
Empowering organizations to deliver exceptional customer support experiences.
CRM
