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Drive Top-Line Growth While Improving Customer Retention
Our digitally enabled solutions are powered by one of the largest licensed talent pools in direct sales and omnichannel servicing.
Deliver Tailored Customer Experience
Through a seamless blend of proprietary and partner CX automation, AI-powered platforms, human-centric design, and advanced analytics, we create meaningful interactions that enhance every stage of the customer journey.
Transform Your Business
Our proprietary products leverage domain-driven analytics, end-to-end automation, and cloud-based insurance technology to deliver faster insights, seamless data integration, and greater operational agility.
DIGITAL OUTCOMES DELIVERED
In premium sales written annually
In premiums serviced annually
Uplift in underwriter productivity
Straight-through claims processing
Digitization across P&C operations
Improvement in sales conversion
Introducing Sutherland Insurance AI Hub: Trustworthy, Explainable & Compliant Powered by 60+ AI Agents
With an NPS of 80+, we’ve helped more than 80 leading insurers reinvent processes to drive lasting customer impact.
Client Stories with NEXT Insurance: Co-creating Retailization of Insurance Customer Experience with Sutherland
Client Stories with ARGO Insurance: 14 Years of Transformation and Dependable Service
Interview: Hiscox USA CEO on Why Sutherland Is the Perfect Digital Transformation Partner
HFS Unfiltered Stories: Transforming Legacy Insurance by Effectively Converging Business and Technology
Who We Serve
Property and Casualty Insurance
Property and Casualty (P&C) Insurance is pivoting to a data-driven practice, leveraging a host of AI, analytics, and automation solutions. As a full ecosystem partner, we help P&C insurers — small, commercial, large, and specialty — drive measurable business outcomes through digital transformation.
Our Offerings
- Sales and Policy Acquisition
- Policy Administration and Servicing
- Reinsurance Operations
- Finance Transformation
- Underwriting
- Claims
- CX Transformation
- Sutherland CognilinkClaims
- Insurance AI Hub
Life, Annuity, and Group Benefits
Our Solutions
Our end-to-end insurance solution suite is organized across multiple digital layers, enabling insurance firms to build robust data engines, deploy agile apps, optimize core functions, elevate customer engagement, and drive holistic transformation.
Sutherland Insurance AI Hub
GenAI powered platforms and 60+ domain-trained AI agents across P&C, Life, and Group Benefits to power seamless, personalised experiences and smarter growth from underwriting to claims and operations.
Policy Acquisition & Sales Operations
Scale and launch Direct-to-Consumer operations, brands, and lines of business (LoBs) across Personal Lines, Small Commercial, Life, and Voluntary Benefits.
End-to-End Policy Administration
Streamline the entire policy lifecycle — from new business and underwriting support to servicing and renewals — across all major LoBs: Personal, Small Commercial, Middle Market, Large Commercial & Specialty Lines, Life & Annuity, and Group Benefits.
Customer Service / Contact Center
Licensed and unlicensed agents provide end-to-end support for customers and agents alike — spanning billing, coverage advice, policy servicing, and claims — across all major LoBs: Personal, Small Commercial, Middle Market, Large Commercial & Specialty Lines, Life & Annuity, and Group Benefits.
Billing, Payments, and Collections
Enhance financial performance with Sutherland’s digitally enabled billing and collections capabilities. We provide seamless, end-to-end services for billing, payments, cash application, reconciliations, broker support, and suspense management across all insurance LoBs.
Claims Management
Manage the entire claims journey, from First Notice of Loss (FNOL) through settlement, with our back-office and voice support services, including dedicated catastrophic (CAT) support.
Re-Insurance Operations
Optimize reinsurance processes with support for new business, underwriting, policy servicing, and reinsurance accounting.
Agency and Broker Operations
Deliver end-to-end support for profiling, placements, invoicing, claims handling, and fiduciary management across multiple LoBs.
Lloyd’s & London Market
We provide fully digital, end-to-end solutions across underwriting, claims, and finance operations — including Credit Control as a Service and our “Specialty in a Box” offering.
Insurance Target Operating Model Design for Greenfield & Brownfield
Design a future-ready insurance operating model with Sutherland. We help you architect and implement strategic blueprints for both greenfield (new) and brownfield (existing) operations to optimize processes, technology, and organizational structures for maximum efficiency and market responsiveness.
AI-First Insurance Process Design & Transformation Planning
Reimagine your insurance processes through an AI-first lens. Sutherland partners with leading insurers to embed AI and automation into core workflows to enhance efficiency, accuracy, and customer experience.
Insurance GCC Process Design & Transition Planning
Establish and scale your Global Capability Center (GCC) with confidence. We provide end-to-end process design and transition planning to ensure a seamless, effective, and compliant setup that drives long-term value and operational excellence.
Sutherland Design Labs
Reinvent customer and employee experiences through a human-centered approach to innovation. Leveraging our proprietary design thinking framework, Sutherland Design Labs creates insight-driven journeys that transform processes and deliver measurable digital outcomes.
Sutherland Digital Acceleration Center
Accelerate value realization and digital transformation with our Digital Acceleration Center. Combining market-leading technology, deep industry expertise, and co-innovation models, we rapidly build and deploy bespoke digital solutions that solve complex business challenges.
Experience Design & Engineering
We design and engineer exceptional digital experiences for brokers, agents, policyholders, employers, and employees. Covering the entire customer journey, from acquisition to service and retention, we leverage AI and intelligent automation to streamline operations, remove friction, and strengthen lasting relationships.
Core System Implementation
Modernize your operations with our expertise in implementing core systems for underwriting, policy, billing, and claims. We ensure a seamless transition that improves operational efficiency and builds a scalable foundation for future growth.
Legacy Transformation
Navigate complex legacy transformation with confidence. From data conversion and system integration to application upgrades and platform migration, we enable smooth transformation of your technology infrastructure without disrupting business continuity.
Platform-Based Software-as-a-Service (SaaS)
Adopt scalable, secure, and ready-to-use technology through our platform-based SaaS solutions. We empower insurers to rapidly integrate new capabilities, reduce operational overhead, and accelerate time-to-market.
Cloud & Infrastructure
Achieve resilience and scalability through end-to-end cloud and infrastructure services, spanning transformation, optimization, and security. Our E.A.S.I Cloud (Economics, Agility, Security, and Innovation) management platform delivers seamless migration, scalability, cost-efficiency, and performance, providing insurers with a robust digital foundation for the future.
Intelligent Automation & Digitalization
Drive innovation and efficiency with intelligent automation and digitalization. By automating repetitive tasks and digitizing key processes, we help insurers reduce costs, boost productivity, and free teams to focus on high-value activities.
Sutherland Connect®
Omnichannel experience platform that enables seamless policyholder and agent engagement.
Sutherland CX360®AI-driven analytics to optimize customer interactions and outcomes.
Conversational AI
Intelligent chat and voice automation for faster, frictionless self-service and support.
Cognitive Knowledge Engine (CKE)
AI-powered knowledge base that accelerates accurate results.
ExtractDocument digitization using NLP, ML, and OCR for smarter data capture at source.
Robility®
Hyperautomation framework to streamline workflows and end-to-end processes.
Sutherland Translate AI®
Embedded multilingual translation for digital channels, ensuring global consistency at scale.
SmartLeap® HelpTree
AI-driven IT service management with automated remote diagnostics.
Sutherland Anywhere®Remote workforce orchestration for flexible, scalable service delivery.
Agent AssistAI-augmented agent support with real-time knowledge and suggestions.
Data Enrichment AI
AI solution that enriches data from internal and external sources for comprehensive risk assessment.
Submission Scoring AI
AI-powered underwriting tool that scores submissions with greater accuracy and efficiency.
Collect AI
Collections analytics platform leveraging AI and machine learning to predict delinquency and boost recovery rates.
Growth Analytics
D2C and partner policy analytics delivering insights to maximize customer lifetime value.
Sutherland CATS
Proprietary catastrophe risk model for more accurate exposure and loss assessments.
Why Sutherland
A Trusted Partner to Global Leaders
With 85+ BPaaS clients across ten industries, Sutherland is the transformation partner of choice for some of the world’s most iconic and forward-thinking brands.
Proven Innovation at Scale
Backed by 363 unique inventions across AI and emerging technologies, we deliver proprietary platforms that drive real-world outcomes — accelerating growth, efficiency, and customer experience across the enterprise.
Outcome-Led by Design
Over 60% of our client partnerships are structured around measurable outcomes, ensuring shared accountability, tangible impact, and sustained business value.
Deep Domain + End-to-End Capability
We unite deep domain expertise across insurance, AI, analytics, and cloud with end-to-end digital capabilities to deliver transformation that’s fast, scalable, and future-ready.
Testimonials
Analyst Recognitions
Leader in Everest Group Property & Casualty Insurance BPS Peak Matrix 2023
Leader in Everest Group Insurance Intermediaries Services Peak Matrix 2024
Our Partners
Redefining absence and leave management for employee benefits carriers.
Transforming the insurance industry with innovative digital solutions.
Enhancing customer experience with service workflow automation solutions.
Streamlining insurance processes and enhancing underwriting capabilities.
Enabling streamlined policy administration for insurance carriers, agents, and brokers.
Pioneering the Future of Content Trust and Safety.
Enhancing credibility of digital information for enterprises.