Proactive PC Health Monitoring and Automated Software Remediation Platform
SmartAssist is an intelligent remediation platform that proactively maintains PC health by identifying and resolving software issues before they impact users or support operations. Running silently in the background as a factory-installed or deployable component, it continuously monitors system performance, security, network stability, and configuration integrity.
Through automated diagnostics and policy-driven remediation, SmartAssist stabilizes and optimizes systems without user involvement—reducing incidents, lowering support dependency, and delivering a reliable computing experience at scale.
Features and Benefits
Automated Performance Optimization & System Stability
Executes background repairs, cleanup routines, and configuration corrections that improve startup times, application responsiveness, and long-term system stability.
Intelligent Network & Connectivity Optimization
Identifies and remedies common network degradation issues by correcting access problems, optimizing connectivity, and eliminating software-level bottlenecks that impact online experience.
Enhanced Software-Layer Security Remediation
Complements existing security controls by detecting and removing software-level threats such as spyware, adware, and misconfigurations that weaken system integrity.
Unified PC Health, Performance & Security Visibility
Continuously evaluates system health across performance, stability, network behavior, and security posture to identify conditions that typically lead to user disruption or support incidents.
Proactive Issue Detection with Autonomous Resolution
Uses intelligent diagnostics to surface issues early and automatically initiate corrective actions—resolving problems before users experience slowdowns, failures, or connectivity issues.
Silent, Scalable Automation Across Device Fleets
Operates transparently in the background and scales across large device populations—whether factory-installed or deployed post-provisioning—without relying on user actions or support intervention.
Why Sutherland
SmartAssist?
Proven at Global, OEM Scale
Commercially deployed across hundreds of millions of devices worldwide, operating in diverse environments, OS versions, languages, and usage conditions.
Built to Prevent Support
Acts as the first line of software defense, proactively identifying and resolving common performance, network, and security issues before they escalate into user complaints or support tickets.
Measurable Operational Impact
Autonomous workflows and targeted remediation have demonstrated: 89.5% Customer satisfaction score achieved, 88% faster issue resolution, 77% fewer steps to fix recurring software problems
Engineered for Continuous Improvement
Sutherland leverages deep operational telemetry and recurring fault insights to continuously create, refine, and deploy new remediation logic without disrupting users or IT operations.