Sutherland Delivers 35%+ Cost Savings and 99.99% Uptime Through Secure, Scalable Oracle Cloud Operations for a Leading U.S. Restaurant Chain

30%

Reduction in operational overhead and compliance costs

100%

Uptime for mission-critical applications

<4

Hrs Average security remediation response time maintained

>95%

Regulatory compliance across all audits

Client Overview

A prominent U.S.-based restaurant group with a nationwide footprint, known for its high-volume operations and commitment to fresh, made-to-order offerings. The organization operates thousands of locations across North America and relies heavily on robust digital infrastructure to support its restaurant operations, supply chain, and customer engagement platforms. With a focus on scalability, performance, and compliance, the company continues to invest in technology to drive innovation and operational excellence across its enterprise.

The Challenge

Ensuring Secure, Scalable Cloud Operations for Business-Critical Applications

The client required a trusted partner to manage its mission-critical Oracle Cloud Infrastructure (OCI) environment, which supports core enterprise applications such as IBM Sterling and Oracle E-Business Suite (EBS). Key priorities included maintaining continuous high availability, ensuring audit-readiness, mitigating cloud security risks, and delivering consistent, scalable support across a complex, multi-regional footprint. The client also needed a partner with deep expertise in secure cloud operations and regulatory compliance to proactively manage evolving risk and performance demands.

Sutherland Solution

Resilient, Secure, and Scalable Cloud Operations Through Tailored OCI Managed Services

Sutherland designed and implemented a robust offshore managed services model, purpose-built to support the client’s complex and business-critical Oracle Cloud Infrastructure (OCI) environment.

Leveraging deep domain expertise in OCI, Sutherland established 24×7 infrastructure and database management, ensuring continuous uptime, system resilience, and operational continuity. The solution included proactive real-time monitoring using Oracle Performance Monitoring (OPM) and native OCI tools – providing comprehensive visibility into infrastructure health, application performance, and potential risk vectors.

To empower data-driven decision-making, custom dashboards were developed, offering actionable insights across environments. Sutherland also conducted quarterly compliance reviews and supported SOC audit cycles, aligning cloud operations with regulatory mandates and industry standards.

Security was further enhanced through ongoing vulnerability assessments and the deployment of automated remediation workflows, strengthening the client’s overall threat posture and accelerating risk mitigation.

With SLAs precisely mapped to the client’s business-critical workloads and data flows, Sutherland became a trusted partner in enabling secure, compliant, and high-performing global cloud operations – delivering both operational excellence and scalable digital resilience.

The Outcome

Driving 24×7 Cloud Resilience, Compliance, and Operational Excellence at Scale

Sutherland’s deployment of a tailored offshore managed services model significantly elevated the client’s Oracle Cloud Infrastructure (OCI) operations – delivering enterprise-grade reliability, security, and cost-efficiency at scale.

Through 24×7 infrastructure and database management, the client maintained 100% uptime for mission-critical applications, ensuring uninterrupted business continuity. Real-time performance monitoring, powered by Oracle Performance Monitoring (OPM) and custom dashboards, provided continuous visibility into system health, resource utilization, and security risk – enabling rapid issue identification and proactive remediation.

Sutherland’s automation-led approach to cloud governance and compliance workflows led to a 30% reduction in operational overhead and compliance costs, while maintaining over 95% regulatory compliance across all audits. The inclusion of quarterly compliance reviews and SOC audit support further strengthened the client’s audit-readiness posture.

To bolster security, ongoing vulnerability assessments were paired with automated remediation workflows, sustaining an industry-leading <4-hour average response time for identified threats – dramatically improving risk containment and resilience.

That’s digital outcomes delivered!

With SLAs closely aligned to business-critical data flows and application dependencies, Sutherland’s solution not only optimized day-to-day operations but also established a foundation for long-term cloud scalability, governance, and digital agility.