Engineering Digital Outcomes

Sutherland’s Digital Engineering Services integrates IT, analytics, and BPM to simplify complexity, strengthen governance, and unlock future-ready business models across core banking, digital platforms, and embedded FinTech solutions.

Case in point, through intelligent platforms, we’ve delivered $1.8B+ in loan portfolio growth, 2x faster feature releases, a 19% NPS uplift, and 60% cost savings—outcomes that scale across the financial industry.

Sutherland DES enables banks and financial institutions to deliver measurable outcomes—enhancing customer experience, optimizing operations, and strengthening risk management—by accelerating digital transformation.

Our capabilities span the full spectrum of modern financial services, including core banking modernization, digital banking platforms, embedded FinTech solutions, automated underwriting, AI-powered servicing, fraud detection, and compliance automation. We seamlessly integrate IT, analytics, and BPM to simplify complexity, strengthen governance, and unlock future-ready business models.

Through next-gen telecommunications, Sutherland DES transforms Telcos to evolve into TechCos with AI-native networks and cloud-based OSS/BSS, while helping media brands boost NPS, cut costs, and scale personalized engagement through AI-driven OTT solutions.

For our clients, we’ve reduced operating costs through infrastructure modernization, streamlined returns processing by up to 80% using AI, and improved customer experience and efficiency through CX automation and chatbot support cutting support costs upto 57%.

Our solutions reimagine streaming with AI-based content recommendations, digital content lifecycle management, multilingual support, and real-time moderation, enabling 30 %+ man-hour savings and multi-million-dollar operational efficiencies.

Sutherland DES drives transformative impact for media, entertainment, and OTT leaders by modernizing infrastructure, automating experiences, and scaling intelligent operations across the content value chain.

From launching global platforms to delivering hyper-personalized experiences, we manage the full stack while future-proofing audience engagement at scale.

AI-powered transformation is reshaping the utility landscape. With deep domain expertise and cutting-edge technology, Sutherland helps utility leaders build agile, data-driven ecosystems that are resilient, efficient, and future-ready.

We’ve enabled clients to achieve an 87% reduction in average time to respond (ATTR) and 60% cost reductions through legacy system modernization, cloud transformation, and intelligent automation.

Sutherland DES partners with leading utility providers to modernize grid operations, elevate customer experience, and accelerate the clean energy transition. Leveraging decades of deep domain expertise, our AI-powered solutions span smart grid services, advanced metering infrastructure, predictive maintenance, and omnichannel customer engagement.

By building resilient, data-driven, and customer-centric utility ecosystems, we help providers lead the energy future with agility and impact.

Transforming healthcare and MedTech operations, Sutherland DES leverages AI platforms, cloud-native architectures, and robotic automation to scale innovation, ensure regulatory excellence, and optimize costs.

From streamlining provider data workflows and accelerating product engineering with PE & LCM services to safeguarding PHI across connected devices, we drive tangible business outcomes. Our solutions have delivered a 30% reduction in OpEx through AI-enabled credentialing, 2x faster feature releases for MedTech software, 20% cost savings by digitizing revenue cycle and front-door operations, and 57% support cost reductions via intelligent bots.

Sutherland DES empowers healthcare and MedTech leaders to scale innovation, ensure compliance, and reduce operational costs through AI-driven platforms, cloud modernization, and intelligent automation.

By enabling assisted-reality field operations, interoperable health data exchanges, and automated software lifecycles, we help build resilient, insight-rich, and digitally integrated care ecosystems – secure by design and purpose-built for results.

We help insurers transform legacy-bound operations into agile, insight-driven ecosystems. We engineer solutions that reduce cost, ensure compliance, and build customer trust—accelerating the path to future-ready, high-performance enterprises.

Through AI-led underwriting, automated claims processing, and next-gen CX platforms, we’ve driven measurable outcomes – for insurance clients including 61% growth in gross written premiums (GWP), a 20% increase in policy value per sale, 15% revenue uplift, and 95% + auto-adjudication rates.

Our end-to-end capabilities span IoT-enabled product design, digital policy administration, fraud detection, AI-based risk modeling, and omnichannel servicing – helping insurers optimize cost, ensure compliance, and earn customer trust. With scalable IT stacks, modern data platforms, and GenAI accelerators, we empower insurers to future-proof operations and unlock new growth with confidence.

Embracing Industry 4.0 means more than upgrading machines—it’s about creating agile, connected, and insight-driven operations. By combining AI, IoT, and intelligent automation, Sutherland enables manufacturers to digitize operations, modernize supply chains, and transform industrial and agri-business processes for scalable, sustainable growth. 

Our clients have achieved up to 58% cost savings, 99% dispatch accuracy, and a 16% reduction in reverse logistics through intelligent automation, IoT-powered insights, and agile, data-driven supply networks. 

Our Smart Industry solutions – from predictive maintenance and digital twins to AI-driven quality control and assisted reality in field operations – deliver measurable impact across the value chain.
 
We help manufacturers accelerate innovation, enhance resiliency, and scale operational excellence with speed and precision.

By harnessing AI-led automation and intelligent digital solutions, Sutherland DES empowers mortgage lenders and servicers to accelerate growth, boost revenue, and ensure compliance.

From personalized CRM implementations to AI-powered underwriting and risk-free legal transitions, our solutions have made it possible to deliver a 20% increase in policy value per sale, and a 15% uplift in revenue.

Sutherland DES enables mortgage lenders and servicers to modernize operations, elevate borrower experience, and maintain regulatory compliance through intelligent automation, digital onboarding, and data-driven servicing.

Our platforms streamline origination workflows, accelerate time-to-close, and reduce operational overhead, creating a frictionless, compliant, and scalable mortgage experience that fuels sustainable growth and long-term efficiency.

Redefining retail and CPG performance, Sutherland DES combines AI-driven personalization, real-time intelligence, and operational agility to maximize conversions, accelerate fulfillment, and scale customer loyalty.

Our clients have achieved 20%+ increases in conversion rates, 40% faster order fulfillment, and a 16% reduction in reverse logistics by modernizing digital commerce, customer engagement, and supply chain workflows.

Sutherland DES equips Retail and CPG leaders to thrive in today’s complex omnichannel landscape by delivering hyper-personalized customer experiences, real-time insights, and agile, data-driven supply chains. Our platforms power measurable growth across the value chain—from dynamic pricing and warehouse automation to AI-led personalization and holistic CX transformation.

With future-ready solutions that scale seamlessly, we help brands optimize margins, strengthen loyalty, and stay ahead of ever-evolving consumer behaviors.

Sutherland DES empowers global tech brands to move faster, operate smarter, and deliver exceptional digital experiences. Powering faster innovation and smarter scale, Sutherland DES delivers AI-driven solutions that cut support costs, compress release cycles, and elevate digital user experiences for tech brands.

Our clients have halved their release cycles and decreased their time to market through automation, and reduced support costs by 57%. Supporting over 100M+ connected devices, Sutherland DES helps technology leaders build secure, seamless, and customer-centric ecosystems—driving lasting value through next-gen engineering.

Through AI, automation, and customer-centric innovation, Sutherland DES helps travel and hospitality brands cut costs, recover lost revenue, and scale operational efficiency.

From seamless passenger revenue accounting and real-time inventory visibility to multilingual customer engagement, our solutions have delivered measurable impact, enabling 60% cost savings, recovering over $5M in revenue leakage, and driving a 20%+ boost in operational efficiency.

Sutherland DES transforms the guest journey and operational landscape for travel and hospitality brands through digital innovation, AI-powered service, and intelligent automation.

Whether optimizing travel management or elevating loyalty experiences, we empower brands to deliver delightful, data-driven, and resilient travel experiences that scale effortlessly across global markets.