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As the energy transition, grid modernization, regulations and customer experience expectations drive rapid change, providers in the Energy and Utility sector must innovate to deliver cleaner energy, smarter infrastructure, and better customer experiences.
Sutherland helps leading providers drive decarbonization, decentralization, and digitalization. With deep industry expertise and advanced digital tools, like AI-driven asset management, predictive analytics, and automation, we modernize operations to boost service innovation and enable seamless, proactive customer engagement. From improving grid resilience to scaling digital operations, we help you lead with agility and impact.
DIGITAL OUTCOMES DELIVERED
Uplift in efficiency
Improvement in QA
Gain in support efficiency
Increase in collections
Point Uplift in NPS
Reduction in unapplied cash backlog
Our Solutions
We help Energy and Utility companies deliver better customer experiences that create real value.
Create and deliver AI-powered customer journeys that connect every channel, solve issues faster, reduce churn, and boost engagement.
Streamline collections, billing, and finance operations with smart automation and analytics to cut costs and boost efficiency.
Application Modernization
Accelerate modernization and management with AI-led engineering to boost uptime, strengthen resilience, and increase agility.
Cloud Transformation
Optimize hybrid cloud performance while cutting costs and downtime with predictive infrastructure management and self-healing systems.
Connected Intelligence & Data Transformation
Eliminate data silos to unlock unified insights, deliver personalized experiences, and maximize revenue opportunities.
Data and AI Security
Strengthen trust and resilience with AI-driven data safeguards, proactive vendor risk management, and end-to-end security.
Why Sutherland
Outcome-Based Engagement Model
We take full ownership across the entire life cycle. With 63% of our work tied to client KPIs, we drive measurable outcomes: 30% improvement in quality scores, 10-point NPS uplift, 56% higher collection rates, and 93% overall CSAT.
End-to-End Partner in Transformation
We work across your entire value chain to drive agility and resilience. Our Digital Engineering and BPaaS models ensure rapid innovation paired with sustainable, continuous value and lower total cost of ownership.
Advanced Capabilities
Leverage our market-leading capabilities in AI, intelligent automation, advanced analytics, and cloud engineering through tailored models that suit your needs.
Trusted by Global Leaders
We build modular, reusable platforms that scale-as-a-service — 82+ clients, 20+ delivery locations, 17K+ experts, and 80+ NPS — driving large-scale, platform-driven transformations.