Energy transition, grid modernization, regulations and customer experience expectations are driving rapid change. Providers in the Energy and Utility sector must innovate to deliver cleaner energy, smarter infrastructure, and better experiences.
Sutherland helps leading providers drive decarbonization, decentralization, and digitalization. With deep industry expertise and advanced digital tools (AI-driven asset management, predictive analytics, and automation), we modernize operations for boosting innovation and seamless customer engagement. From grid resilience to scaling digital operations, we help you lead with agility and impact.
30%
Uplift in efficiency
30%
Improvement in QA
15%
Gain in support efficiency
56%
Increase in collections
10
Point Uplift in NPS
90%
Reduction in unapplied cash backlog
Who We Serve
Integrated Energy and Public Utilities
Help multi-commodity energy providers transition to cleaner energy, smarter infrastructure, and better experiences.
Specialized Energy Sub-sectors
Support oil & gas, power generation, and energy services companies in scaling digital operations with agility and impact.
Help multi-commodity energy providers transition to cleaner energy, smarter infrastructure, and better experiences.
Support oil & gas, power generation, and energy services companies in scaling digital operations with agility and impact.
Our Solutions
We help Energy and Utility companies deliver better customer experiences that create real value. By combining digital engineering, AI-driven automation, and operational expertise, we continuously improve grid performance, customer engagement, and utility operations.
Application Modernization
Accelerate modernization with AI-led engineering to boost uptime, strengthen resilience, and increase agility
Cloud Transformation
Power hybrid cloud with predictive AI that cuts utility costs and downtime while boosting critical system performance
Agentic Software Engineering
Deliver AI-led software with Sutherland’s proprietary, governance-first ASE framework. Orchestrate agents across the SDLC with built-in governance…
Data & Analytics
Eliminate utility data silos to unlock insights, deliver personalized service, and maximize revenue opportunities
Data and AI Security
Adopt AI-driven safeguards and end-to-end to security strengthen utility trust and resilience while managing vendor risk
Customer Experience
Create AI-powered customer journeys that connect every channel, speed up support, reduce churn, and enhance engagement.
Digital Operations
Streamline collections, billing, and finance operations with smart automation and analytics to cut costs and boost efficiency.
Why Sutherland
Outcome-Based Engagement Model
30% improvement in quality scores, 10-point NPS uplift, 56% higher collection rates, and 93% overall CSAT.
End-to-End Transformation Partner
Sutherland embeds AI-led solutions into the energy and utilities workflows we run across asset, field, customer, compliance, and sustainability operations. This closed loop between engineering and operations uses real-world asset, field, customer, compliance, and performance feedback to sharpen our solutions and improve operational outcomes.
Advanced Capabilities
Market leader in AI, intelligent automation, advanced analytics and cloud engineering through tailored models.
Trusted by Global Leaders
82+ clients, 20+ locations, 17K+ experts, and 80+ NPS driving platform-driven large scale transformations.