Industry: Energy and Utilities | Services: Business Process as a Service
Client Overview
A newly formed digital subsidiary by a leading Saudi oil & gas company was tasked with building infrastructure, catalyzing economic diversification under the Kingdom of Saudi Arabia’s Vision 2030, generating over 50,000 digital jobs, and attracting global expertise. Sutherland was selected to co-design and operationalize their Digital Business Services (DBS) model.
The Challenge
Rapidly Delivering Competitive DBS to Accelerate National Goals
Saudi Arabia’s Vision 2030 demanded the launch of high-impact Digital Business Services locally. The new subsidiary needed a strategic partner to co-create a framework capable of delivering world-class DBS across commerce, healthcare, logistics, and more—at speed and scale within the Kingdom.
Sutherland Solution
Co-innovation Model Delivers DBS in Record Time
Leveraging 35+ years of transformation experience, Sutherland:
- Collaborated through its co-innovation model to structure and launch a Smart Business Services portfolio.
- Executed deployment in just 120 days using a scalable Business Process-as-a-Service (BPaaS) delivery model.
- Ensured localization by enabling services from within the Kingdom of Saudi Arabia, across various verticals.
The Outcome
Accelerated DBS Launch Sparks Job Creation and Economic Impact
Within 120 days, the subsidiary had a fully operational DBS platform driving infrastructure development, digital job creation, and expanding the Kingdom’s digital ecosystem priorities. The strategic engagement positions Sutherland—and its client—as enablers of scalable, high-impact Digital Business Services across sectors.
KEY OUTCOMES
Days to design, implement, and launch DBS
High-quality digital jobs aligned with Vision 2030
