Engineering Intelligent Retail Operations and Seamless Customer Journeys
Sutherland’s Digital Engineering Services (DES) for Retail and CPG empower businesses to reimagine their core operations and customer journeys through a holistic, outcome-driven approach. By integrating cloud-native modernization, AI, and automation, we accelerate transformation from legacy models to future-ready retail ecosystems.
⦁ Voice-of-Customer driven CX/EX journey redesign
⦁ Paperless operations via Robility®, Extract.AI, and BPA
⦁ Agile engineering for commerce, supply chain, and fulfillment
⦁ Innovation hubs for rapid prototyping and scaling
DIGITAL OUTCOMES DELIVERED
Increase in conversion rates
Improvement in order fulfillment speeds
Reduction in reverse logistics costs
Accuracy in automated processes
Topline revenue lift from workforce optimization
Our Solutions
Experience-Led Transformation
Deep VoC and VoE insights to reimagine CX and drive omnichannel loyalty.
Hyperautomation
Eliminate manual processes with proprietary automation platforms like Sutherland Robility® and Extract.AI.
Digital Acceleration Centers
Innovation hubs to co-create and validate retail solutions at speed.
Why Sutherland?
38+ Years
of global delivery excellence
360+ Patents
and 40+ proprietary platforms
5,000+ Digital Engineers
and full-stack delivery
Dedicated Retail/CPG
innovation capabilities
GenAI
and IoT accelerators
Strong partner ecosystem
and co-innovation models
Explore our Digital Acceleration Centers
