Retail is changing faster than ever. Customers expect personalized, seamless experiences across every channel – and won’t wait for brands that can’t deliver. Yet many retailers still struggle with siloed operations, low ROI from CX initiatives, and service that fails to differentiate.
This exclusive Retail CX Whitepaper reveals Sutherland’s proven Operate–Innovate–Grow framework for transforming retail CX into a growth engine. Backed by decades of expertise, it shows how to combine AI, automation, and human talent to deliver effortless, personalized experiences at scale – and measurable business outcomes.
In this whitepaper, you’ll learn how to:
- Personalize every customer journey using persona-based CX strategies
- Cut 30% of “Where’s my order?” calls with proactive AI bots
- Deliver 24/7 multilingual support (90% CSAT) across 40+ languages
- Empower agents with AI tools to achieve 4× chat concurrency at 88% CSAT
- Drive measurable growth, including $20M+ revenue uplift through service-driven sales
- Improve productivity by 22–25% through AI-optimized operations
This guide is designed for CMOs, Heads of CX, and Transformation Leaders seeking practical strategies and real case studies to overcome today’s CX challenges and reimagine retail service as a competitive advantage.
