Is Legacy Technology Holding Back Growth?
PNC Bank has already taken important steps like building cloud-native platforms and embedded ERP systems to modernize its technology foundation. But increasing competition, changing market dynamics and complexity from multiple vendors and legacy systems slow execution and inflate cost.
For PNC Bank, the path forward is clear: accelerate technology delivery while reducing risk and cost-to-run.
Sutherland can help PNC Bank shrink delivery timelines, reduce IT run costs and embed AI into engineering pipelines. With Sutherland, PNC can modernize faster, lower complexity and drive innovation at scale:
- Cloud-Native Modernization, replacing legacy bottlenecks with composable platforms that evolve as quickly as the market.
- AI-First and Predictive, embedding analytics and automation to accelerate loan approvals, reduce risk, and optimize decisioning.
- Resilient and Efficient, engineered to contain costs, increase delivery velocity, and strengthen operational reliability.
What PNC Bank Can Achieve with Sutherland DES
Faster onboarding for retail and treasury clients through digital engineering
Reduction in operational expenditure through automation and efficiency
ROI on digital transformation programs through AI-driven acceleration
IT run costs by modernizing legacy infrastructure and consolidating vendors
How We Do It: Reimagining CX as a Driver of Growth for PNC
PNC Bank has already laid a strong foundation for transformation, with significant investments in digital platforms and modern banking infrastructure. The opportunity now is to build on this momentum—using digital engineering to unlock greater speed, intelligence, and resilience across the enterprise.
Sutherland’s Digital Engineering Services (DES) are designed to help PNC Bank transform its technology foundations into a powerful growth engine—accelerating innovation, enabling smarter decisions, and scaling resilience across critical banking functions.
Cloud-Native Modernization
Replacing legacy systems with cloud-native, scalable, modular platforms that cut time-to-market and support faster innovation.
Sutherland Digital Accelerators:
⦁ DES Bundles
⦁ Cloud Migration Factory
⦁ API Modernization Framework
⦁ Sutherland Sentinel AI®
Outcomes:
Faster time-to-market, lower IT costs, stronger resilience
API & Embedded Banking Orchestration
Enable seamless services by modernizing APIs, integrating with ERP and orchestrating embedded banking for corporate clients.
Sutherland Digital Accelerators:
⦁ Composable Banking Accelerator
⦁ Integration Hub
⦁ Agentic AI for orchestration
Outcomes:
80% growth in embedded clients, faster integrations, reduced vendor dependency
Sutherland Agent Assist AI
Empowering agents with real-time guidance and knowledge, enabling intelligent, adaptive decision-making across lending and risk processes to improve accuracy and speed
Sutherland Digital Accelerators:
⦁ Agentic AI
⦁ SmartLeap® HelpTree
Sutherland Digital Accelerators for PNC Bank
PNC is advancing cloud-native banking, embedded finance, and digital-first treasury services. Delivering on this vision requires technology modernization at scale — balancing agility, compliance, and cost-efficiency.
This is where Sutherland brings proven BFS expertise and patented IP:
AI-driven risk, fraud, and compliance monitoring
Sutherland Sentinel AI®Automated, AI-enabled client and vendor onboarding
Real-time orchestration and decisioning across digital systems
Intelligent automation of back-end engineering and IT workflows
Robility®Human-centered design ensuring secure, intuitive banking experiences
Sutherland LabsWhy Sutherland
By combining PNC’s ambition with Sutherland’s engineering expertise, Digital Engineering Services can shift from a support function to a growth engine—delivering speed, resilience, and measurable business impact. That impact comes to life through:
Accelerated Launches
Of new lending and payment products through automation, composable platforms, and intelligent testing
Lower OpEx
By automating ticket resolution and streamlining environment provisioning with bots and AI
Engineering Workflows
Designed to scale, enabling PNC to innovate and respond to market needs more quickly
Cloud-native
and AI-first foundations that improve scalability and reduce risk across mission-critical banking operations.
Key Leaders
