Rising customer expectations combined with aging infrastructure and increasing operational and regulatory complexities put energy and utility providers under pressure to modernize.
Sutherland powers CX and operations transformation for energy and utility providers. From AI-enabled customer engagement to intelligent meter-to-cash operations and digital twin asset management, we help utilities modernize legacy environments while creating more seamless, connected experiences for customers. No operational disruption required.
40-60%
Operational cost reduction
30%
Efficiency improvement
>80%
Delinquency prediction accuracy
93%
Overall CSAT
68%
Chatbot containment
$3M+
Annual savings
Who We Serve
Gas & Electric
Gas & Electric utilities must balance complex distribution networks with effortless customer interactions. Sutherland bridges this gap through AI-enabled CX and smart automation, optimizing billing, field, and network operations to simplify grid complexity and deliver a reliable experience at scale.
Gas & Electric utilities must balance complex distribution networks with effortless customer interactions. Sutherland bridges this gap through AI-enabled CX and smart automation, optimizing billing, field, and network operations to simplify grid complexity and deliver a reliable experience at scale.
Our Solutions
We help Energy and Utility companies deliver better customer experiences that create real value. By combining digital engineering, AI-driven automation, and operational expertise, we continuously improve grid performance, customer engagement, and utility operations.
Application Modernization
Upgrade every aspect of utility operations from billing to outage management with AI-enabled engineering and connected operations.
Cloud Transformation
Cut costs and downtime with optimized hybrid cloud infrastructure that unlocks full network visibility and enables self-healing networks.
Connected Intelligence
Connect customer, operational, and outage data through Sutherland Connected Intelligence to improve forecasting and response.
Data and AI Security
Protect utility networks, operational systems, and customer data through AI-driven security and risk management.
Energy & Utilities CX
AI-assisted billing, outage, and support to drive seamless, intuitive CX powered by Sutherland HelpTree and Conversational AI.
Next Gen CCaaS Platform
Create omnichannel experiences via voice, chat, interactive voice response (IVR), and messaging using Sutherland Connect®
Meter-to-Cash
Improve CX and returns with AI-assisted billing, payments, and collections operations.
CX Operational Intelligence
Uncover actionable insights and equip agents with real-time guidance using AI across 100% of voice, chat, and VoC data to cut average handle times and friction.
Relationship-to-Revenue
Sutherland Connect® delivers connected customer operations that strengthen retention, revenue performance, and lifecycle engagement.
Asset Digital Twins
Boost grid resilience and cut costs with telemetry-driven digital twins, extending asset lifespan and reducing outages.
Delinquency Prevention
Predict payment risk with 80%+ accuracy and improve collections with Collect.ai’s analytics capabilities.
Utility NOC & Grid Operations
Safeguard network reliability and reduce MTTR using AI NOC monitoring and predictive maintenance to streamline field dispatch and workforce safety.
Agentic AI Care Suite
Automate routine support and billing tasks while intelligently routing sensitive safety and financial cases to human agents.
Experience-Led Transformation
Design seamless customer and employee journeys with end-to-end omnichannel transformation based on deep Voice of Customer insights.
Hyperautomation
Reduce manual effort across utility operations with AI-driven automation powered by Sutherland Robility®.
Digital Engineering
Modernize core utility systems with cloud-native engineering and real-time IoT/OT data integration.
Digital Acceleration Centers
Dedicated innovation and acceleration hubs that allow utilities to prototype, validate, and scale AI-driven applications.
Build for the Future with the ARTC Framework
Affordability
Resiliency
Trust and Transparency
Compliance
Why Sutherland
Outcome-Based Engagement Model
30% improvement in quality scores, 10-point NPS uplift, 56% higher collection rates, and 93% overall CSAT.
Comprehensive AI-Driven Portfolio
Sutherland Connect®, Collect.AI, HelpTree.ai, Robility®, and Agentic NOC built to modernize utility operations.
Trusted by Global Leaders
82+ clients, 20+ locations, 17K+ experts, and 80+ NPS driving platform-driven large scale transformations.
Meter-to-Cash Expertise
Extensive experience across billing, payments, collections, and customer service operations.
End-to-End Transformation Partner
We embed AI-led solutions into the energy and utilities workflows we run across asset, field, customer, compliance, and sustainability operations. This closed loop between engineering and operations uses real-world asset, field, customer, compliance, and performance feedback to sharpen our solutions and improve operational outcomes.
