Revenue leakage, delayed collections, billing disputes, and manual processes continue to impact CSP margins, especially as offerings and pricing models grow more complex. Legacy systems struggle to keep pace with evolving billing needs and customer expectations.
Sutherland helps communication providers modernize telecom billing through AI-driven automation, intelligent collections, and dispute resolution. By embedding AI into billing and finance workflows, we enable continuous optimization across revenue assurance, collections, and customer experience. This improves cash flow, reduces operational costs, and delivers more transparent subscriber billing experiences.
~30%
Reduction in cost-to-collect
40%
Faster billing cycle time
70%
Automation in F&A processing
Case Studies
Our Solutions
Streamline telecom finance and billing operations with AI-driven automation that improves efficiency, revenue assurance, and customer satisfaction. We combine intelligent collections, dispute automation, and financial orchestration to continuously improve billing accuracy, cash flow, and operational performance.
Billing Optimization
Simplify converged billing for mobile, fiber, IoT, and more, all while ensuring accuracy and transparency.
Digital Document Management
Digitize billing records and invoices with AI-enabled access and streamlined customer interactions.
Automated Collections & Dunning
Sutherland’s AI drives smart outreach, payment reminders, and escalation paths tailored to customer risk and behavior.
AI-Powered Dispute Resolution
Use AI-driven dispute automation to accelerate resolution and reduce billing-related friction.
Finance & Accounting Automation
From accounts receivable to general ledger, we use RPA and AI to streamline F&A operations and reduce manual work.
Why Sutherland
Domain-Expert F&A Solutions
Benefit from 20+ years of F&A experience and specialized CoEs dedicated to telecom financial health.
Proprietary IP & Digital Accelerators
Utilize Sutherland IP like Collect.AI and FinTelligent to drive high-performance billing and collections.
Skin in the Game Constructs
Align our success with yours through outcome-based commercial models focused on revenue protection.
Seamless Converged Billing
Handle the complexity of 5G, fiber, and IoT offerings with a unified, transparent billing architecture.
Global Delivery & Scale Access
6,000+ F&A professionals across a multi-geo network to support global enterprise operations.
Proactive Revenue Assurance
Stop leakage before it starts with AI-driven audit controls that catch errors in the “engine room” of your business.