Stop the Leak: Strengthen Margins With Smarter Back-Office Operations
For CSPs today, revenue leakage, delayed collections, billing disputes, and manual processes are all eating away at your margins. As you expand into new offerings and bundles, billing and finance processes only become more complex.
To stay competitive and improve financial health, you need a back office that is:
- Automated to streamline rating, billing, dunning, and collections, reducing manual intervention that leads to revenue leakage and delayed payments.
- Integrated for prepaid, postpaid, wholesale, and interconnect billing systems, enabling accurate reconciliation, faster dispute resolution, and real-time cash flow management.
- Agile to rapidly support the launch of new connectivity offerings, ensuring billing and collections processes can adapt to complex pricing models, promotional discounts, and partner settlements without impacting revenue cycles
Our cutting-edge financial solutions are tailored to the needs of modern CSPs like you, helping turn back-office processes into strategic levers for revenue protection and customer trust.
Helping CSPs Achieve Measurable Business Outcomes
Up to 30% Reduction
In cost-to-collect
Faster Dispute Resolution
And fewer write-offs
40% Faster
Billing cycle time
70% Automation
In F&A processing
Higher Customer Satisfaction
With transparent billing and quicker resolution
How We Do It: F&A Solutions Built for Telecom
Streamline F&A operations with AI-driven solutions, from billing and collections to dispute resolution and automation, designed to boost efficiency and customer satisfaction.
Digital Document Management
Digitize invoices, statements, and payment records, making it easier for customers and agents to access and act.
Billing Optimization
Simplify converged billing for mobile, fiber, IoT, and more, all while ensuring accuracy and transparency.
Automated Collections & Dunning
Sutherland’s AI drives smart outreach, payment reminders, and escalation paths, tailored by customer risk and behavior.
AI-Powered Dispute Resolution
Automate case creation, routing, and resolution based on historical data and patterns.
Finance & Accounting Automation
From accounts receivable to general ledger, we use RPA and AI to streamline F&A operations and reduce manual work.
What We Help CSPs Solve
Revenue Leakage from Errors or Disputes?
Our automation and audit controls reduce missed charges, late payments, and incorrect invoicing.
High Cost-to-Collect?
Sutherland’s AI-led collections strategies help prioritize accounts, personalize outreach, and boost recovery without overloading your teams.
Slow, Manual Billing Cycles?
Digitize and streamline billing, reducing turnaround time and freeing up resources.
Finance Teams Buried in Reconciliation?
Automated workflows and intelligent exception handling help your finance teams focus on high-value activities.
Legacy Tools Holding You Back?
We modernize your platforms and processes, integrating with your existing BSS and financial systems to improve speed and accuracy.