AI & The Contact Center: 5 Predictions

AI has the potential to change the way contact centers engage with customers, empower their employees, and deliver exceptional experiences. And as customers become more accustomed to AI in their personal lives, it will become non-negotiable in the future.

If AI isn’t already on your list of priorities for your contact center, it should be.

Created in partnership with CCW Digital, this report explores 5 predictions for AI in the contact center in 2024 and beyond, including:

• The evolution of digital experiences
• The need for AI-savvy talent
• The redefinition of the agent role
• The shift in customer expectations
• The elimination of chronic pain points

The future powered by AI is certainly within reach. Discover more in our report.