Reinvent Language Translation with Sutherland Translate AI™
Get the best In-Context Translation by optimizing Best-in-Class Technology
Today, contact centers are on the front lines of CX and are critical differentiators for brands. Translation engines help those centers communicate effectively and efficiently with customers. But translation solutions can fall short – especially when communicating without localized context.
We apply AI and machine learning to best-in-class translation engines from partners like Google, Microsoft, DeepL, Open AI, and others. The Sutherland Translate AI™ platform captures queries sent via messaging, email, or social media in the customer’s native language and seamlessly converts them in real time into the agent’s language. All without losing detail or cultural nuance in translation.
There are many translation solutions out there. But only Sutherland Translate AI™ matches your brand’s unique context requirements by selecting from among top translation engines and then applying specialized context optimizers to fine-tune translation capability—marrying Sutherland innovation and technology
The Value You Create With Sutherland Translate AI™
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Enterprise implementation across functional and geographical groups provides uniform service delivery and cost reduction, expediting new-market entry without expanding footprint
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Improve cycles of recruiting, attrition, shrinkage, and schedule optimization
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Train new languages in less than 3 weeks, onboard new advisors in as little as 48 hours, and leverage the same skilled advisor across many languages in a multi-partner, secure environment
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Expand hours of operation, improve SLA with lower customer wait times, and realize higher CSAT
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Product experts in one language become experts across many languages, gaining new skills and growing their career
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Improvements in productivity, CX metrics, and employee satisfaction make for a win-win partnership
Related Insights
New AI-Driven Language Translation Tool Lets Spotify Grow Its Service Capabilities and Customer Engagement
Sutherland CX experts build & deploy a real-time language translation pilot program that allows streaming leader Spotify to expand its consumer service capabilities in new and existing markets, all while improving service levels during peak volume intervals. Spotify is a global leader in audio streaming and media services. They serve more than 450 million monthly users in over 180 countries across a variety of support channels in more than a dozen languages.