Credentialing delays continue to challenge payers, providers, and members. Recredentialing for providers across all contracted payers can be time-consuming and labor-intensive. Traditional, manual processes add to this burden.
Sutherland – a NCQA-certified and URAC-accredited Credentialing Verification Organization (CVO), streamlines every stage of the payer credentialing and monitoring journey. Powered by our SmartCred® platform, automation, and flexible service models, we help payers accelerate accuracy, compliance, and efficiency while reducing provider fatigue and ensuring faster access to care.
2M+
Providers credentialed annually
50%
Faster credentialing turnaround time
60%
Of initial credentialing within 48 hours
90%
Automated verifications
98%
Completion rate
>99%
Credentialing accuracy
Our Solutions
From CAQH integration and automated Primary Source Verification to real-time tracking and reporting, we simplify credentialing and accelerate timelines. By embedding AI into live credentialing workflows, we enable continuous improvement in verification accuracy, outreach efficiency, and compliance outcomes.
Perform Primary Source Verifications
Integrated PSV bots & 3rd-party tools automate verification. Specialists handle exceptions for seamless credentialing.
Application Collection & Prescreening
Auto-sync CAQH data, prescreen apps for completeness and use automated outreach for missing info to streamline workflows
Final Packet & Risk Level Assessment
Use AI to assess risk, create final packets, and streamline approval workflows for faster credentialing.
Sutherland SmartCred®
Automates credentialing to improve quality, consistency, and speed, using omnichannel outreach to reduce provider friction and accelerate turnaround.
Provider Engagement Services
Simplify provider interactions with AI-enabled workflows to improve efficiency and service quality.