A streamlined and effective claims process is the ultimate test for providers. It can make or break customer retention. Currently, many insurance claims processes are costly, complex, time-consuming, labor-intensive, and prone to errors and fraud.
Sutherland CognilinkClaims is a cutting-edge P&C solution built with Sutherland’s AI, analytics, and automation expertise. It reimagines claims to reduce fraud and costs, accelerating positive outcomes. Intuitive and transformative, it enhances the claims journey and delivers an exceptional stakeholder experience.
61%
GWP Growth, 40% Zero-Touch Claims, for Specialty P&C Insurer
28%
Efficiency Boost, 51% Cuts Costs , for Group Benefits Carrier
30%
Cost Reduction, 20% NPS uplift, for Property and Casualty insurer
Who We Serve
Personal Lines
High-volume, high-frequency claims that demand speed and consistency — property, auto, home, and contents. Cognilink Claims automates FNOL to settlement for standard claims, with The Detective running on every submission and NPS measurement at every touchpoint.
Commercial & Specialty
Complex, high-value claims with long cycle times and significant fraud and coverage dispute risk. The Judge applies policy terms consistently across commercial property, liability, and specialty lines — reducing coverage leakage and compressing cycle times without compromising accuracy.
Online Marketplaces & Sharing Economy
High-volume property and liability claims with unique fraud patterns and tight SLA requirements. Cognilink Claims delivered 4x operations scaling in 12 months and $8M+ in guaranteed indemnity savings for a leading global online marketplace.
Life, Annuity & Group Benefits
Benefits claims, disability assessments, and mortality claims — with AI-powered document processing, eligibility verification, and adjudication support designed for the compliance depth and processing complexity of Life and Group Benefits operations.
InsurTechs
Modular, API-first claims operations for InsurTechs that need to scale claims without building internal claims infrastructure. Cognilink Claims as configurable BPaaS — deployed at the speed InsurTechs require.
High-volume, high-frequency claims that demand speed and consistency — property, auto, home, and contents. Cognilink Claims automates FNOL to settlement for standard claims, with The Detective running on every submission and NPS measurement at every touchpoint.
Complex, high-value claims with long cycle times and significant fraud and coverage dispute risk. The Judge applies policy terms consistently across commercial property, liability, and specialty lines — reducing coverage leakage and compressing cycle times without compromising accuracy.
High-volume property and liability claims with unique fraud patterns and tight SLA requirements. Cognilink Claims delivered 4x operations scaling in 12 months and $8M+ in guaranteed indemnity savings for a leading global online marketplace.
Benefits claims, disability assessments, and mortality claims — with AI-powered document processing, eligibility verification, and adjudication support designed for the compliance depth and processing complexity of Life and Group Benefits operations.
Modular, API-first claims operations for InsurTechs that need to scale claims without building internal claims infrastructure. Cognilink Claims as configurable BPaaS — deployed at the speed InsurTechs require.
Why Sutherland
The Only Claims Platform with Named, Production AI Agents
Most insurance AI claims solutions describe what the AI will do. Sutherland names the agents running in live operations today: The Detective for fraud, The Judge for adjudication. Built on the Insurance AI Hub — 60+ domain-trained agents, governed for audit, trained on real claims data from 80+ insurers. That is not a technology roadmap. That is a production system.
We Run What We Build
Cognilink Claims is not a platform Sutherland hands over and walks away from. Sutherland operates the claims functions it digitises — as intelligent BPaaS, with commercial models tied to indemnity savings, cycle time improvement, and NPS outcomes. Because we run the operations, the AI learns from real claims data and keeps improving. The carrier gets a platform that gets better over time — not one that depreciates.
80+ Insurers. 6M+ Claims. Production Proven.
Sutherland manages 6M+ claims annually across 80+ insurance clients globally — more live claims experience than any other AI-powered claims platform provider. 363 patents in AI and emerging technology. NPS 80+ across the insurance client portfolio. The claims outcomes we describe are not projections — they are delivered results.
Insights
Beyond the Hype: How AI Is Transforming Insurance Claims
Read MoreReady to Settle Claims Faster, Reduce Leakage, and Deliver CX That Retains?
Talk to our claims experts and find out how Sutherland Cognilink Claims can transform your claims operation — with AI that runs in production today, not in a pilot tomorrow.