Sutherland Recognized as a LEADER in Everest Group’s Lending Services Operations PEAK Matrix® Assessment 2024
Highlights of Sutherland’s strengths in this report: Our breadth of digital-led lending solutions and domain expertise in end-to-end lending services have reaffirmed our position as a leader in the industry. The lending services operations market has undergone significant changes recently due to high interest rates and other macroeconomic factors and consumers prioritizing experience and convenience ...
Beyond the Hype: How AI Is Transforming Insurance Claims
AI offers the opportunity to bridge the divide, build relationships, and deliver transformative solutions by: A seamless claims process is the driving force of a successful insurance company. So why do 60% of insurers say it is their greatest challenge? For many customers, making a claim is a stressful time, when emotions run high. They ...
Beyond the Hype: How AI Is Transforming Insurance Claims
A seamless claims process is the driving force of a successful insurance company. So why do 60% of insurers say it is their greatest challenge? For many customers, making a claim is a stressful time, when emotions run high. They want their service providers to make them feel valued and supported. But too often, there ...
Reimagining the TPA: Making Digital Human
Successful partnerships with an insurance third-party administrator (TPA) can be challenging to build, but offer an abundance of benefits from cost reduction to streamlined claims processing. As the industry evolves through digital transformation and automated operations, a TPA in today’s market must adapt and apply their expertise with digital savvy. As the adoption of AI ...
Reimagining the TPA: Making Digital Human
In this webinar, insurance industry experts cover how a transformative TPA model can boost CX and drive efficiencies.
Redefining Third Party Administration(TPA) With Experience-Led Digital Transformation
Read our latest E-book to find out how a digital TPA platform can kickstart your digital transformation journey, unlocking: With only two out of 10 customers willing to connect with a company solely offline, there is an ever-growing demand for digital capabilities across all industries. And yet, insurers aren’t moving quick enough to meet their ...
Redefining Third Party Administration (TPA) With Experience-Led Digital Transformation
With only two out of 10 customers willing to connect with a company solely offline, there is an ever-growing demand for digital capabilities across all industries. And yet, insurers aren’t moving quick enough to meet their consumer’s expectations. But what should this digital transformation look like? And how should it be delivered? That’s where a ...
Specialty P&C Insurer Achieves 61% GWP Growth and 40% Zero-Touch Claims with Sutherland Robility®
Learn how this top P&C Insurer turned their legacy systems into state-of-the-art business enablers following a series of large acquisitions.
Delivering $500M+ Annual Written Premiums for Leading Small Commercial Insurance Company Through Experience-Led Transformation
How a leading international insurer increased its written premiums by $400 million, with 98% customer satisfaction, through digital transformation that focused on delivering an exceptional experience.
Group Benefits Carrier Boosts Efficiency by 28% & Cuts Costs by 51%
Leveraging our 3A Blueprint (Analyze, Automate, Augment), we crafted a near-shore contact center solution anchored by empathy, transparency, and customer satisfaction – increasing productivity and shrinking expenses.