Permacrisis is Changing Customer Behavior: How Can Retailers Prosper?
Retail experts discuss how to leverage analytics, behavioral science, and customer behavior insights for future success.
Improve customer satisfaction or cut costs? Who says you have to choose?
Learn how a consumer packaged goods company evolved their customer and employee experience, the technology implemented and the decisions made.
How AI Takes the Unpredictability Out of Customer Service and Support
Using the right agent assist AI to augment the ability of contact center agents to solve problems transforms customer care & support from an art into a science.
Contact Center Investments: Top Mistakes to Avoid
Many brands still take a cost center approach to customer care when they should focus on profitability instead.
Customer Care Super Agents: Meet the New Value Creators
Tomorrow's customer care will be more relational than transactional, with a focus on long-term value creation.
Today’s Customer Care Metrics: Will They Matter Tomorrow?
AHT, FCR, CSAT, and NPS will carry less weight as customer care pivots from a cost center to a profit engine.
How You Can Take The Risk Out Of Automation
Ensure the automation your business builds gets the results it needs by applying AI-powered analytics and CX intelligence to create human-centered user experiences.
Customer Care In 2030: Top Trends Driving The Future
How Customer-Care Is Building Relationships and Becoming a Competitive Profit Center
Contact Centers Of the Future: A Profitable Proposition
Tomorrow's customer care function is a profit center, not a cost center. In fact, for some brands tomorrow is already here.
Sutherland Helps Leading Insurer Transform CX and Achieve $100M Gross Return Premium in Sales
Insurance provider boosts revenue and operational efficiency while streamlining their customer experience with an integrated solution leveraging Sutherland's Connect and Anywhere platforms.