Transforming Skoda’s Customer Service to Improve Resolutions and Cost Efficiency
The Challenge Managing High Ticket Volumes to Quickly Resolve Customer Requests Skoda Auto is a leading automobile manufacturer with a strong presence in Europe and other international markets. The company’s customer service team struggled to manage ticket volumes with limited support staff. The team was facing intense pressure to quickly give accurate guidance to customers. ...
Designing and Implementing An EX-Led Digital Workplace Strategy for a Leading Financial Institution
The Challenge The financial institution had a workforce and working practices were disparate and varied, spanning 7,000 employees in 25 countries. They wanted to build a strategy for employee digital channels and workplace tools that would increase productivity, build community and lead to more contented employees overall. To increase the likelihood of employee adoption, we ...
Artificial Intelligence-Driven Quality Assurance and Automation
Artificial Intelligence (AI) is emerging as one of the most significant new technologies for enterprises seeking to build a strong data engineering foundation, especially for quality assurance and automation use cases. Over the past several years the industry has witnessed an increase in the use of AI to automate the testing of software applications, helping ...
30% Sales Growth for a US Non-profit Finance Cooperative Through Salesforce Automation
Learn how Sutherland helped a US finance cooperative grew sales 30% by automating its lead generation and testing platforms.
Sutherland Helps Top Supplemental Insurer Boost Closing Rate by 30% and Grow Annual Revenues
Discover how America's most recognized brand in supplemental insurance supercharged cross-sells to 1.6 products per member with Sutherland.
Sutherland Powers 20% Cost Reduction and 95% CSAT for a Fast-Growing Insurer
AI-driven insurance company partners with Sutherland to jump-start digital-first customer experience in a hugely competitive market segment.
Sutherland Helps Diversified Reinsurer Unlock Value by Transforming Legacy Processes and Scaling Underwriting Operations
This reinsurer improves turnaround times and speed to market with underwriting support and real-time analytics from Sutherland.
Pathway to Efficiency: An Expert Guide to Transform Credentialing, Eliminate Friction + Manual Tasks and Boost Revenue
Credentialing workflows are in need of a revamp. While the process of credentialing is pivotal for establishing and overseeing a top-tier provider network — and harbors significant potential for enhancing efficiency, bolstering data accuracy, and trimming expenses — many healthcare payers continue to lean on needlessly intricate, manual procedures. During this interactive session, experts will ...
Pathway to Efficiency: An Expert Guide to Transform Credentialing, Eliminate Friction + Manual Tasks and Boost Revenue
In this webinar with Becker's Healthcare, we explore how technology-driven credentialing workflows can avert costly holdups in provider onboarding, rectification of claims, and compliance breach penalties.
Enabling Digital Transformation of Customer-to-Cash Operations for the World’s Largest Package Delivery and Logistics Company
Sutherland redefines end-to-end Customer to Cash operations for the world's largest package delivery & logistics company.