5 Ways Technology Improves Patient Experience in Healthcare
The organizations best positioned to thrive in today’s healthcare environment are those that effectively integrate technology into both their patient engagement strategy and operational framework. This #WorldHealthDay, let’s take a look at how technology improves patient experience in healthcare
Sutherland Healthcare IT Achieves Level 5 Appraisal in CMMI Institute’s Capability Maturity Model Integration
Sutherland Healthcare IT has been appraised at CMMI Maturity Level 5 of the CMMI Institute’s Capability Maturity Model Integration (CMMI®).
Sutherland Wins Global Impact Sourcing Award (GISA) from IAOP and The Rockefeller Foundation
Sutherland announces winner of the IAOP’s 2020 Global Impact Sourcing Awards (GISA) for Impact Sourcing in a Large Provider Organization. Read more
Oil & Gas Manufacturer Reduces Finance Costs by 30%
A leading global refiner and distributor of petroleum products is striving to be the world's safest downstream energy business operating today.
Customer Journey Mapping How to Get Started
Customers expect their needs to be satisfied every time they engage with a brand. If an organization fails to deliver at any moment, it could trigger the end of the relationship. Of course, it is quid pro quo. Satisfied customers demonstrate greater brand loyalty. For example, organizations that prioritize customer experience transformation achieve an average annual ...
Why Your Business Can’t Modernize Without Digital Transformation
Digital transformation for business often means increased customer satisfaction and reduced costs. Read about new technology innovations in business here.
Digital Innovation Lifts Community Engagement 50% for Top Pet Health Company
Read how Sutherland used a collaborative digital strategy to help help a large American pet health and wellness company create a seamless social customer experience & increase community user growth.
What Is BPM Technology? Understanding Tech’s Role in Process Management
BPM technology helps businesses translate data into useful action for driving new customer acquisition, minimizing churn, optimizing pricing, & more.
What Is BPM? An Explainer Guide to Business Process Management
Sutherland helps businesses optimize their workflow through business process management. Learn all about how BPM can work for your business.
Digging Deep Into Data Can Yield Huge Benefits When It Comes to Business Process Improvement
Businesses must prioritize business process transformation. More specifically, there needs to be a constant focus on rethinking and rebuilding business processes to match the speed and demand of today's customer-centric world.