Sutherland Customer Engagement Transformation
Smarter processes are needed to fix customer pain points before they become problems. We deliver processes that provide exceptional customer experiences.
Designing and Deploying Automation to Improve Customer Experiences
When a major global telecommunications firm needed to dial up a Process Transformation plan, they called on Sutherland to help it save 50 percent on operating costs and improve significantly its customer and employee satisfaction rates. The recent client is a fully integrated service provider offering video, internet and telephony services to more than 20 ...
Media & Communications Provider Cuts Operating Costs by 30%
See how Sutherland helped a top 3 telecommunications and media service provider cut operational costs through its "smart model" transformation.
Prepaid Debit Card Provider Improves CX and Cuts Handling Time by 25%
Read how Sutherland helped a leading provider of prepaid debit cards reduce abandonment rate, increase average customer satisfaction rate and NPS.
Improving the customer experience as a business differentiator
Read how improving your company's customer experience is a key differentiator and will set you apart in the market.
Sutherland Case Study
Learn more about how Sutherland helped a top 3 telecommunications provider reboot their support infrastructure.
Sutherland brings quick Process Transformation to Fortune 500 tech company
With a clearer picture of the day-to-day operations and customer interactions, the client is now able to make more timely and informed business decisions.
Sutherland Named Leader in Automation and Transformation
In the recently released ISG Provider Lens report, Sutherland’s digital enabled Finance and Accounting services were recognized for industry leadership. The report referenced a growing trend towards clients needing innovative and technology-driven services and therefore evaluated companies on the ability to provide process transformation services. ISG defined four client archetypes based on vertical-specific services as ...
Three Time Leader in Gartner Magic Quadrant 2017
Read about our business process that has led to being named a leader for the third consecutive Gartner Magic Quadrant report.
Reinsurance Company Process Transformation: Achieving Rapid Expansion
Sutherland designs a solution integrated with the reinsurance company Arch Re Facultative's underwriting process to stabilize staffing and expand operations.