Sutherland Announces Position as Leader in Everest Group’s PEAK Matrix® for Revenue Cycle Management Operations Service Providers 2022
Sutherland, an experience-led digital transformation company, today announced it has been positioned as a Leader on Everest Group’s Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2022.
Sutherland and FinScan Partner on Enhanced Anti-Money Laundering Compliance
Sutherland, a leading digital transformation company, and FinScan, a global leader in anti-money laundering (AML) compliance solutions, today announced a partnership to deliver an advanced AML managed service offering that incorporates AI-powered data quality capabilities to provide a consolidated view of customer AML risk across counterparties, products, and geographies. The solution, Sutherland AML, is powered by FinScan’s customer AML risk management platform and provides a more holistic and informed customer view by breaking down silos that currently exist among AML departments and their interaction with the business.
Maximize the Effectiveness of Salesforce in Your Contact Center
Are you getting as much out of Salesforce in the Contact Center as you should be? If you suspect your answer to that question is "no", you're far from alone.
8 Questions For Measuring The Effectiveness Of Salesforce In Your Contact Center
Are you getting as much out of Salesforce in the Contact Center as you should be? If you suspect your answer to that question is "no", you're far from alone.
Are You Making the Most of Salesforce in the Contact Center?
When the best of plans go bad, unintended consequences are often then result. You chose Salesforce to be a critical part of your tech stack for good reasons. But making the most of that investment continues long after initial implementation.
Are You Getting as Much Out of Salesforce in Your Contact Center as You Should Be?
Your rationale for choosing Salesforce was simple: Salesforce, by far, is the leading CRM in the world. And Salesforce Service Cloud has the potential to totally transform customer experience by automating processes, streamlining workflows, and supporting customer service agents. Users have found high value in using Salesforce & have received significant returns on their investment.
Hey Google, Can You Understand Me Now? Good!
The recent update to Google Assistant is the biggest yet for the voice assistant. Could this finally push us deeper into a voice-activated world? Read more.
Sutherland and Google Cloud Help You Rapidly Respond to Changing Market Conditions
Google Cloud and Sutherland help you rapidly respond to evolving market needs, elevate your customer experience, and create new value, so you can become a leader in your market by helping your customers succeed.
Middle East Bank Cuts Verification Costs by 40% with Voice Biometrics
Find out how Sutherland helped a leading bank authenticate customer calls using voice biometrics, thus reducing costs and increasing customer satisfaction.