1.7M Day-One Interactions and 1000% Capacity Growth: Scaling Global Support for a $3B Streaming Launch
Learn how Sutherland enabled a global entertainment conglomerate to deliver exceptional customer service with cutting-edge platforms and advanced AI capabilities as they entered a new segment.
Activision Enhances System Stability and Increases Testing ROI by 50% with Sutherland’s CloudTestr
Leading video game brand Activision leverages Sutherland's CloudTestr to enhance testing efficiency, tackling system challenges and ensuring unmatched gaming experiences.
14% Uplift in Customer Delight: Transforming CX for a Leading Streaming Platform
Learn the various ways that Sutherland boosted customer service scores of a streaming platform with SmartLeap™ HelpTree, an augmented knowledge intelligence platform.
40% TCO Reduction: Transforming Loan Servicing Operations for a Leading Auto Finance Provider
Industry: Banking and Financial Services Services: Automation, Digital Consulting, Digital Operations Client Overview The client is a prominent U.S.-based third-party loan servicer specializing in auto loans and financial services. Known for delivering world-class customer experiences through tech-enabled solutions, the company operates with a global footprint, aiming to provide convenient and efficient services to its clientele. ...
A 25% Efficiency Uplift and 40% Cost Optimization: A Leading Financial Services Provider Transforms Operations with Sutherland
Industry: Banking and Financial Services | Services: Automation, Digital Consulting Client Overview The client is a well-established digital bank, consistently ranked among the top 25 U.S. financial holding companies, with a customer base of over 11 million across the United States and Canada. With service offerings spanning auto finance, retail banking, and corporate lending, the ...
Scaling Multilingual Support for Spotify with contextual AI-Powered Translation: 35,000+ Monthly Resolutions and 90%+ Customer Delight
How a global digital music service significantly expanded its customer service capabilities in new and existing markets, leveraging cognitive AI for measurable business results.
إعادة رسم ملامح الكفاءة في قطاع الطيران: ساذرلاند تدعم رائد طيران إقليمي في خفض التكاليف بنسبة 60%
A leading Oneworld Alliance airline supercharges its digital transformation by leveraging Sutherland’s integrated financial BPaaS services, supporting 34 million transactions a year.
مجموعة شركات عالمية تخفض تكاليف التكنولوجيا بنسبة 30% عبر تحديث البنية السحابية
How a major consortium modernized its silo-style operations through a strategic partnership, and a unique combination of market-leading technology and business process excellence.
From AI Agents to Agentic AI: What’s Next in AI?
AI is no longer just a tool for efficiency – it’s becoming a strategic orchestrator in how enterprises serve customers, empower employees, and scale innovation. At Sutherland, we’re seeing a powerful shift in how businesses are leveraging artificial intelligence. The next frontier? A move from rule-bound AI agents to more autonomous, adaptive systems known as ...
AI: From the Fringe to the Forefront
The conversation at MWC 2025 wasn’t just about AI; it was about AI becoming the backbone of the future of telecom. From AI-embedded handsets and self-optimizing networks to intelligent BSS/OSS solutions and AI-powered customer experiences, the telecom industry is no longer asking ‘if’ AI will transform operations but ‘how fast’ it can be embedded across ...