The global gaming and apps industry is growing at a remarkable speed and is expected to reach $312B by 2027 due to burgeoning smartphone, PC, and gaming console usage. Companies must ensure safety at scale and rethink their customer experiences with AI-driven personalization and proactive community engagement.
Sutherland helps leading gaming companies deliver frictionless gameplay, safe experiences and community satisfaction by orchestrating AI with deep domain knowledge. We unify player support, community moderation, and monetization opportunities into a seamless digital strategy, empowering developers and publishers to turn every player interaction into a long-term growth opportunity.
49%
Interactions handled with zero-touch customer support
50%
Contribution to EBITDA driven by AI-led engagement
Our Solutions
By combining experience-led design with digital engineering, we help gaming companies optimize player engagement, community experiences, and platform performance at global scale. We integrate AI-driven automation, moderation, and operational intelligence to continuously improve player support, retention, and monetization outcomes.
Insight and Design Labs
Use AI-driven insights to improve player engagement, retention, and gameplay experience outcomes.
Digital CX
Streamline contact center operations with AI and intelligent automation, to eliminate pain points and create lasting connections.
Experience Engineering & Automation
Design AI-enabled player journeys that improve onboarding, support, and long-term engagement.
Content Services
Social media platforms for community support, online gaming, and reviews, tailored services to meet your business needs.
CloudTestr
Enable Al-driven digital transformation, end-to-end test automation, and faster ROI.
Conversational Al
Enterprise-grade chatbot software applications that help automate customer self-service interactions.
Robility®
Free up your most-skilled humans to do the most human work – high-risk, high impact and strategic work.
Application Services
Developing agile, future-ready applications that bridge the gap between legacy constraints and digital innovation.
Cloud Engineering
Modernizing infrastructure into secure, high-performance cloud ecosystems designed for global resilience and scale.
Data Engineering
Transforming raw data into actionable intelligence through secure, scalable pipelines and autonomous processing.
Why Sutherland
Trusted Partner for Industry Leaders
Transformation partner to the world’s top brands, delivering tangible outcomes aligned to business goals.
Proven Innovation at Scale
Backed by 363 inventions through several patents in AI and emerging tech, we deploy proprietary platforms.
Enterprise-Wide Digital Outcomes
Boost agility, reduce cost, and scale with automation, optimized service delivery, and cloud operations.
Advanced Capabilities
Drive data-driven decision-making, better CX and new revenue through AI, analytics, and cloud