Sutherland eSeal® Transforms Supply Chain Operations, Cutting Costs by 5% for a Leading Electrical Brand
Learn how Sutherland helped a leading electrical goods manufacturer implement a comprehensive approach to improving traceability and operational efficiency with its proprietary digital supply chain solution – eSeal®.
3 Things You Need To Know About Retail Permacrisis
In the face of challenging times, understanding evolving customer preferences and behavior can keep retailers profitable.
Permacrisis Is Changing Customer Behavior: How Can Retailers Prosper?
Learn from retail experts how to leverage analytics, behavioral science, and customer behavior insights for future success.
Roundtable: Re-Evaluating Energy Management in Commercial Real Estate
Watch industry and CRE experts discuss the present concerns and future possibilities facing energy management, including:
Roundtable: Re-Evaluating Energy Management in Commercial Real Estate
Industry and CRE experts discuss the present concerns and future possibilities facing energy management in a roundtable discussion.
Permacrisis is Changing Customer Behavior: How Can Retailers Prosper?
Retail experts discuss how to leverage analytics, behavioral science, and customer behavior insights for future success.
Transform the Back-Office With Front-Office CX Sensibility
Discover how a user-centric approach aligns your back-office with your customers' needs and unlocks new business opportunities. Read the E-Book.
Improve customer satisfaction or cut costs? Who says you have to choose?
Learn how a consumer packaged goods company evolved their customer and employee experience, the technology implemented and the decisions made.
Contact Center Investments: Top Mistakes to Avoid
Many brands still take a cost center approach to customer care when they should focus on profitability instead.
Today’s Customer Care Metrics: Will They Matter Tomorrow?
AHT, FCR, CSAT, and NPS will carry less weight as customer care pivots from a cost center to a profit engine.