Top 5 ways Customer-focused Airlines Can Stay Aloft
No one likes to wing it when the stakes are high. Airlines had little choice when the pandemic hit, scrambling to accommodate millions of grounded customers while also rapidly implementing new safety protocols on near-empty flights. As domestic flights rebound in high-vax regions like the US, the biggest challenge now is making up for lost international and business class bookings. Here are the strategies customer-focused moves airlines can consistently apply to glide closer to profitability.
How Are Airlines And Hotels Adapting To Today’s Traveler?
Where to next? Answering this question is far easier for travelers than for hotels and airlines. Domestic travel is bouncing back in many regions, and pent-up demand for leisure trips abroad signals good news for the industry's conceivable future. However, the sector's largest profit engine, business travel, is a big unknown. It remains to be seen whether businesses and their employees will show a renewed appetite for corporate trips in today's Zoom-ubiquitous world.
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