تحسين العمليات التجارية الحرجة وجمع الضرائب لجهة حكومية في الشرق الأوسط
التحدي تحديث أنظمة الضرائب لتحقيق الامتثال والكفاءة المثلى بصفتها مسؤولة عن جمع الضرائب والرسوم الجمركية، سعت هذه الوكالة الحكومية في الشرق الأوسط إلى تعزيز امتثال دافعي الضرائب. لكنها واجهت عقبة كبيرة: عدم القدرة على استقبال عملاء جدد بسبب عدم استقرار منصة التحليلات الضريبية الحالية. النظام القديم، الذي تم تطويره داخليًا، تسبب في العديد من المشكلات، ...
Delivering $500M+ Annual Written Premiums for Leading Small Commercial Insurance Company Through Experience-Led Transformation
How a leading international insurer increased its written premiums by $400 million, with 98% customer satisfaction, through digital transformation that focused on delivering an exceptional experience.
MENA Bank Builds New Operating Model in 4 Months to Unlock Sustainable Growth
See how a leading bank in the MENA region identified inefficiencies and realized operational excellence, guided by Sutherland’s core expertise in advanced analytics.
Enabling Sustainable Growth Through Standout Customer Support for Top Global Cybersecurity Company
The Challenge Improving Business Outcomes Through Scalable Support Services Recognized as one of the top providers of cybersecurity solutions, this company serves 8,000 of the world’s biggest enterprises across the financial, healthcare, retail, energy, technology, telecommunications, and education sectors. As a start-up that garnered a reputation for excellence in solutions and support, the company enjoyed ...
Generative AI Has Become a Runway
Download our latest whitepaper to discover how generative AI can be used to: Generative AI soars to new heights! As airlines continue their journey to modern retailing as part of their transformation goals, now is the time to take notice.
Convert AML Compliance Challenges into Business Benefits
We’re all discussing transforming processes and systems to elevate customer experience, enhance operational efficiency, and boost organizational success. But, what’s the key to getting it right? The compliance operations are seen more as a burden of doing business. More often than not, they work in silos, with their disparate processes and different priorities than typical ...
Driving 4x Faster Time to Market for Stride K12 With Efficient Data Warehouse Migration
The Challenge Efficient Data Warehouse Migration Without Disruption Stride is a for-profit education management organization, with over two decades of experience supporting 2 million students with online and hands-on curricula. Stride wanted to streamline its schools’ financial reports and unlock the ability to make insightful data-driven decisions, moving away from unwieldy Excel-based systems. Stride needed ...
Transforming Skoda’s Customer Service to Improve Resolutions and Cost Efficiency
The Challenge Managing High Ticket Volumes to Quickly Resolve Customer Requests Skoda Auto is a leading automobile manufacturer with a strong presence in Europe and other international markets. The company’s customer service team struggled to manage ticket volumes with limited support staff. The team was facing intense pressure to quickly give accurate guidance to customers. ...
Leading Battery Manufacturer Saves 35% of Annual Costs With ITAR
Learn how a top battery manufacturer teamed up with Sutherland to streamline operations, save annual IT costs, bolster compliance, and enhance efficiency.
Taking Flight: How Generative AI Has Become a Runway for the Airline Industry’s Transformation
Learn how generative AI is transforming the airline industry, driving new efficiencies and enhancing the overall experience for employees and passengers to deliver better business outcomes.