Supercharging Growth for a Direct-to-Consumer Life Insurer a Scalable Captve Partner Operating Model
How an insurance provider boosted their growth and customer experience by leveraging multiple Sutherland's advanced solutions.
Sutherland Helps Global Insurer Reduce OpEx Costs and Customer Service Response Time Across Multiple Geographies and Languages
In a decade-long partnership, Sutherland helped this insurer and reinsurer establish underwriting centers of excellence, cutting submission clearance turnaround by half, and shortening handle times by 20%.
Redefining CX for a Leading Insurance Company, Leading to 20% Reduction in Cost of Operations and 95% CSAT Scores
AI-driven insurance company partners with Sutherland to jump-start digital-first customer experience in a hugely competitive market segment.
No.1 US Small Commercial Insurer partners With Sutherland for Building a Growth Roadmap, Re-Claims Market Leadership
Learn how a major U.S. Property and Casualty insurer redefined their market-leading position through digital-powered efficiency.
Sutherland Partners With Top P&C Commercial Specialty Insurer, Helping Them Achieve Over 40% Reduction in Operating Costs
Learn how a leading commercial specialty Property and Casualty (P&C) Insurer implemented a new digital business services model and drove end-to-end operations digitization.
Enabling Digital Transformation of Customer-to-Cash Operations for the World’s Largest Package Delivery and Logistics Company
Sutherland redefines end-to-end Customer to Cash operations for the world's largest package delivery & logistics company.
Empowering Digital Transformation of Policyholder Services for a Leading Life and Annuity Insurer
Sutherland partnered with a Life & Annuities insurer to digitally transform policyholder services over a 15-year growth journey marked by multiple acquisitions
Powering Growth and Exceptional Customer Experience for a Top 3 Small Commercial Insurer
Learn how a hyper growth small commercial insurer was able to scale, through a unique operating model solution and a set of digital accelerators, reducing the cost to serve and uplifting customer experience.
Transforming the Airline Business Engine With Generative AI
Generative AI doesn't just hold value for the airline industry's front- and mid-office processes. It can transform and streamline back-office functions too. Discover how.
What Analytics Do You Need to Deliver a Digital-First Customer Experience?
Customer analytics are essential for forward-thinking businesses. But what analytics do you need to deliver a digital-first customer experience? Find out.