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Exceptional customer experience will define telecom’s future, driven by autonomous operations, Agentic AI, and real-time intelligence.
At Sutherland, we help Communication leaders meet this moment by transforming networks and customer experiences with GenAI, automation, cloud engineering, and advanced analytics. From 6G-ready systems to agile OSS/BSS modernization, our AI-powered solutions reduce churn, cut outages, lower cost-to-serve, and boost NPS.
DIGITAL OUTCOMES DELIVERED
Faster product releases
Lower costs with AI-powered autonomous networks
Of savings In OPEX
Reduction in customer churn
Our Solutions
We help Communications companies drive growth with AI-powered, omnichannel engagement and cloud-native operations — transforming legacy systems into intelligent, digital-first platforms.
5G Monetization
Boost 5G returns with flexible platforms that support real-time charging, smart bundles, and easy partner integration.
Digital CXM
Deliver personalized experiences across voice, digital, and social to cut churn, resolve issues faster, and build lasting loyalty.
AI-Driven Network Operations
Boost network performance with AI-driven monitoring and automation for faster fixes, fewer issues, and more reliable service.
Telco Digital Operations
Streamline telecom operations with outcome-focused BPaaS to cut costs, speed up delivery, and increase customer value.
Application Modernization
Accelerate modernization and management with AI-led engineering to boost uptime, strengthen resilience, and increase agility.
Cloud Transformation
Optimize hybrid cloud performance while cutting costs and downtime with predictive infrastructure management and self-healing systems.
Connected Intelligence & Data Transformation
Eliminate data silos to unlock unified insights, deliver personalized experiences, and maximize revenue opportunities.
Data and AI Security
Strengthen trust and resilience with AI-driven data safeguards, proactive vendor risk management, and end-to-end security.
Aerospace & Satellite Data Analytics
Transforming satellite data analytics into strategic assets for space agencies worldwide, enhancing societal impact. Our mission is to distill complex satellite datasets into crystal-clear insights, enabling our clients to navigate the new frontiers of space with confidence and foresight. We aspire to leverage satellite communications and earth observations like remote sensing and other satellite data for societal benefits.
Currently, Sutherland is engaging with clients on:
- Geospatial Analysis: Using satellite imagery to optimize network rollout and infrastructure planning in urban and rural areas
- Space Traffic Monitoring: Protecting satellite communications providers from service disruptions due to orbital congestion
- Real-Time Systems: Implementing real-time satellite-based control systems to guarantee uninterrupted broadcasting and telecom services
- Cybersecurity Readiness: Providing secure, resilient satellite links for telecom and media companies to protect customer data and content
Why Sutherland
Outcome-Based Engagement Model
We take full ownership across the entire life cycle — from design to deployment. Unlike firms that stop at implementation, 63% of our work is tied to client KPIs, ensuring shared accountability for measurable business and technology outcomes.
End-to-End Partner in Transformation
We work across your entire value chain to drive agility and resilience. Our Digital Engineering and BPaaS models ensure rapid innovation paired with sustainable, continuous value and lower total cost of ownership.
AI-First, Automation-Driven Solution
We embed AI and automation deeply across processes and workflows to simplify complex telecom operations, speeding up service delivery and modernizing BSS/OSS systems.
Trusted by Global Leaders
We build modular, reusable platforms that scale-as-a-service — and our track record with Fortune 500 telecom and cable operators reflects our expertise in delivering large-scale, platform-driven transformations.