SmartAssist is an intelligent remediation platform that proactively maintains PC health by identifying and resolving software issues before they impact users or support operations. Running silently in the background as a factory-installed or deployable component, it continuously monitors system performance, security, network stability, and configuration integrity.
Through automated diagnostics and policy-driven remediation, SmartAssist stabilizes and optimizes systems without user involvement – reducing incidents, lowering support dependency, and delivering a reliable computing experience at scale.
89.5%
CSAT delivered
88%
Faster resolution
77%
Fewer steps for recurring fixes
Features and Benefits
Why Sutherland
Proven at Global, OEM Scale
Deployed on hundreds of millions of devices across diverse OS, languages, and environments.
Built to Prevent Support
Proactively detects and fixes performance, network, and security issues before users report them.
Continuous Improvement
Continuously refines remediation using telemetry without disrupting users or IT operations.