Sutherland drives airline digital transformation by leveraging AI and advanced automation to bridge the gap between operational efficiency and elevated passenger experiences. Our AI-powered portfolio optimizes the entire omnichannel journey, from booking to post-trip support.
By redesigning end-to-end business operations, Sutherland empowers carriers to remain agile in a volatile market. Our AI-native solutions help airlines meet evolving traveler demands, streamline complex financial processes, and integrate cutting-edge technology to ensure seamless, data-driven growth across all global touchpoints.
94%
Increase in ancillary sales for a Nordic airline
40%
Reduction in F&A operating costs for a leading Middle East airline
60%
Increase in on-time cargo shipments for a European airline group
70%
Reduction in manual processes
Our Solutions
Powering a new wave of airline growth through data, AI, automation, and advanced digital platforms. We combine digital engineering, operational expertise, and AI embedded into airline ecosystems to continuously improve passenger experience, operational efficiency, and revenue performance.
Digital Transformation
Design AI-enabled airline journeys that improve engagement, service quality, and digital experiences.
Offer and Order Management Services
Manage offers and orders with AI-driven insights across sales, loyalty, and disruption workflows.
Order Accounting and Settlement
Streamline passenger and cargo operations via Sutherland altra® for accounting, cost management, and payment settlement.
Finance and Accounting
Modernize airline finance with AI-driven reconciliation, receivables, and operational accounting workflows.
Intelligent Automation
Automate Processes and Create Valuable Capacity for Strategic Work
Application Services
Eliminate tech debt with AI-enabled application modernization, product engineering, and digital quality assurance.
Cloud Engineering
Modernizing infrastructure into secure, high-performance cloud ecosystems designed for global resilience and scale.
Sutherland altra®
Future-proof airline finance operations by unifying intelligent automation and autonomous precision.
Connect®
A comprehensive cloud-based omnichannel platform to orchestrate seamless customer experience journeys.
Translate AI®
Instant, context-aware translation enabling rapid global market entry and multi-lingual engagement.
Sutherland CX360™
Turn every customer interaction into actionable intelligence using real-time journey telemetry and analytics.
Data & Analytics
Enable AI-driven insights across passenger, revenue, and partner operations to improve business performance.
Why Sutherland
Deep Domain Expertise
We design intuitive, human-centric omnichannel experiences that align innovation with real user needs.
Industry-Leading Innovation
AI-driven products and patented inventions empowering businesses to innovate and streamline global processes.
Enhanced Customer Experience
Customer-centric solutions delivering personalized experiences to boost satisfaction and build brand loyalty.