Originally published on dig-in.com
In a recent Digital Insurance feature, Banwari Agarwal, CEO for BFSI at Sutherland, shared how AI is transforming life insurance by streamlining underwriting, improving customer and agent experiences, and enabling faster and more accurate risk decisions. He explained that leading carriers are using AI models to analyze prescription histories, claims data and electronic health records to accelerate approvals, while new triage tools and unstructured data analysis are reshaping both term and permanent life products. Banwari also emphasized how AI is expanding insurability by distinguishing well-managed health conditions from higher-risk profiles, and highlighted Sutherland’s work in creating personalized product variants for applicants with pre-existing conditions, demonstrating how AI can broaden eligibility and significantly shorten product development cycles